Field Force Tracker’s application administration tool is a powerful resource that lets you administer many of our features to your company and users. The tool allows you to configure list items, define security role characteristics, manage users, import and export files, and generally support your system when you need it from your own PC.
Field Force Tracker utilizes Queues to place users into groups for easy assigning of work items. Administrators can add and remove individuals from queues and individuals can exist in multiple queues simultaneously. This is an excellent way to define departments, regions, or a co-located workforce.
Many aspects of program features can be customized for your work. Field Force Tracker provides many settings to manage the behaviour of the system to suit your work flow.
The Field Force Tracker Field Service App is developed on a standard mobile framework for all the field-ready functionality you need to improve field productivity with any device. Designed from the ground up with field technicians and engineers in mind, it provides a refined interface, consistent access and targeted service workflows regardless of internet connectivity. Field Force Tracker Field Service empowers field workers to successfully complete complex work orders, present service reports for customer signature, provide dynamic pricing of labor, parts and products in the field and much more.
We have feature sets to meet all kind of field service needs. Manage the creation, assignment, execution and closure of service tickets across your service teams. Now your office and field staff can respond quickly by maximizing workforce skills, location and work order schedule through the powerful Field Force Tracker modules.
With Field Force Tracker, you can ensure that you fulfill Service Level Agreement (SLA) commitments and keep your customers happy with first-class field service. Field Force Tracker "Field Service Software" enables you to manage field service techs and the corresponding field activities for all service models; product break/fix, systems repair, infrastructure and recurring or preventive maintenance.
There might be multiple customers flooding you with field work requests via email or phone. Field Force Tracker Field Service Software converts all these requests into tickets and stores them in your help desk, for your field agents to address them based on priority.
Eliminate problems of real-time communication. Field agents can add regular status as replies into the ticket right from their mobile. Service managers can in turn add replies to the ticket, so that the customer is always informed of the progress. Managers, admins and field agents can communicate internally using private notes feature that can be kept out of loop for the customers.
In case vendors, suppliers or customers require information, they can directly access your Field Force Tracker field service software FAQ system to get insight on doing things and save time and effort for your field agents.
When you get requests from customers, Field Force Tracker Field Service Software can create tickets out of these requests and automatically assigns it to a field agent on a sophisticated scheduling algorithm, so that work can be immediately dispatched.
With the help of SLAs, you can set work deadlines for your field agents so that there is never a delay in service delivery. Field Force Tracker has an intuitive mobile interface for your agents to view timings for service and schedule their day accordingly.
Vendors and suppliers can also send in their queries/requests via email or phone. Instead of having to maintain lots of paperwork, you can track these tickets and respond to vendors quickly from Field Force Tracker ticket interface.
Whether it is updating status of a ticket, categorizing it under a specific type or escalating urgency, field agents can do all of this from their mobile phone while on the move. Enable swift and efficient communication and eliminate any delays.
You can track the complete life cycle of all the tickets handled by your field service agents at one go. Field Force Tracker field service software offers life cycle reports, a feature that will let you see the complete history of each work order, amount of time a work order has been in a specific status and also current status and assignee.
Field Force Tracker Enterprise provides your large service organization with the following essential features.
Field Force Tracker is simply the best field service software for any company. It has been developed and supported by Rapidsoft Systems Inc, a 15 year old software development company.