Field Force Tracker automates gathering of client feedback from the clients after a work order has been completed. Field Force Tracker provides optional customer feedback software module to send an automated form to rate the service provided and then generate report. Contact us to get started!
Facilitating feedback from your clients helps to ensure that they feel both valued and respected. At the end of the day, they want to know that their opinion matters, which requires a great deal of patience and careful listening from your company.
Placing priority on listening to what they want to achieve will help ensure that you're on the same page when it comes time to execute. And taking the time to understand their wants, needs, and expectations can ensure that your customers are happy and satisfied. Field Force tracker helps you in this.
Customer feedback is an essential component in every modern business’ tool kit. In today’s world, we run our businesses in very competitive environments. Your customers have plenty of options and your competitors are always ready to swoop in to steal them away from you.
In order to remain a strong competitor, you’ve got to keep your customers happy. Customer feedback software can help you measure and improve customer satisfaction, identify unhappy customers, reduce churn and get valuable insight from customers as to how you can improve your product or service.
Did you know that 96% of unhappy customers don’t complain and that 91% of them will simply choose to never do business with you again?
As business owners, we need to be asking our customers for feedback throughout the entire customer experience. You can use any number of ways to gather feedback.
Field Force Tracker makes it really easy to get feedback from customers. Firstly, it sells itself on getting the industry’s best response rates with an average of 60%. They can do this because they have a limit of six questions and they only ask rating-based questions where customers select a number, 1 – 4, for each question to describe their satisfaction.
The tool lets you automate the customer feedback process as soon as a work order is completed. You can set the survey to automatically go out immediately and you don’t have to touch a thing. Set and forget. Alternatively, you can manually send the survey form.
All your feedback comes back into an easy to use dashboard. From there, quickly see trends in customer satisfaction across your company and across individual customers. You’ll be able to identify your customer advocates and see who is unhappy and might have one foot out the door.
Compare your scores against other companies in your industry. You can see how far off you are from the industry average and dig through the data to see the areas where you need to improve. This allows for easy organization of every one of your clients and adds the ability to hold each account manager or department responsible for their customers’ feedback.Three unique benefits:
Field Force Tracker Enterprise provides your large service organization with the following essential features.
Field Force Tracker is simply the best field service software for any company. It has been developed and supported by Rapidsoft Systems Inc, a 15 year old software development company.