Field Service Software – The Force Multiplier

Deliver Great Service to Your Customers

Field Service Software can transform your business.

Field Service software can make every service call to be a revenue generator and provide a distinct competitive advantage. In fact, in many industries, service is a larger revenue opportunity than the product itself. Complete charge capture, up-selling and cross-selling other products/services as well as increasing technician throughput are just some of the ways that organizations can boost overall revenues leveraging Field Force Tracker’s Field Service Management solution.

Improving Technician Productivity

With Field Service Software, Field Engineers now have access to customer service history, equipment repair records, product information, inventory and parts availability in order to provide the best possible service in the most cost efficient manner. Also with electronic data capture field engineers can eliminate mundane paperwork and focus their time on doing the best job possible rather than administrative tasks.

By giving field engineers on-demand information they can eliminate over-performing on a customer contract and ensures that they bill for services delivered, no more or no less.

Complete Charge Capture of Service Delivery

Field Service Software enables the complete capture of all parameters involved in delivering service. It will keep track of  (parts, T&M, expenses, ancillary services, extended warranties, etc.) ensuring that no billable charges are lost or overlooked, ultimately improving invoicing accuracy.

With Field Service Software, as soon as technicians close a call, and capture customer’s electronic signature that data can be immediately sent to the central billing system – streamlining and compressing Days Sales Outstanding (DSO).

Maximize Cross-Selling and Up-Selling Opportunities

By leveraging Field Service Software’s web-based customer self-service portal in conjunction with its dynamic self-learning knowledge-base, companies can offer new products/services at every customer interaction, boosting revenues without increasing costs.

Field Service Software’s intelligent automation along with its robust product information management repository promotes the cross-selling and up-selling of products/services. Field Service Software will be prompting/alerting field technicians and call center support of potential sales opportunities (contracts/warranty expiration, aging equipment, ancillary accessories, add-ons) at the time they are interacting with the customer.

Leverage Service as Your Competitive Advantage

With Field Service Software’s unique business intelligence capabilities companies can identify, monitor, and track opportunities to offer customized and global service agreements based upon usage levels – maximizing revenues and meeting customer’s unique needs.

Field Service Software supports the ability to deliver proactive rather than reactive personalized service, at an affordable price, empowering you to exceed customer expectations and generate repeat sales.