360 Degree View of Your Installed Base

Complete History of Product Repairs, Scheduled Preventive Maintenenace and Other Services

Installed Customer products

 Products’ Repair History

Field Force Tracker provides 360 view of all your installed products, their repair history, their preventive maintenance schedule and lot more.

With Field Force Tracker, your field service teams can easily access products repair history, past repairs done, parts changed etc with our powerful add easy to use Mobile app for the field technicians. With our software, you put your complete client history  at the finger tips your field technicians. Our best of the breed Field Service Software allows you to see basic customer information and a customer’s past repair history immediately upon receiving calls.

Before taking the new job, you can look into the records of the customer’s previous services, old work orders and service records, and other related information organized in front of you. Powerful searches and pre-built reports make it easy to look at past repair history and all other transactions.

 

Verify Past Service and Warranty Records

Maintaining past repair history can be very useful. You can record customer warranties. If your product is under manufacturer’s warranty, you can verify that information immediately saving you cost of replacement parts. Our software comes with powerful searches that lets you search customer records in the matter of minutes.

  • Verify past repair history
  • Verify product warranties
  • Update and manual comments
  • Update and maintain past client balances
  • Remind about past quotes and estimates
  • Plan preventive maintenance
Field Service Software

Utilizing Customer History For New Revenue

Customer History can be a powerful tool to generate new revenue and up-sell.

With Field Force Tracker, everyone in the service supply chain ecosystem has access to information about the customer equipment, its service history, current problems, repair status and estimated repair completion time. This 360-degree visibility ensures the equipment gets fixed right the first time and gets back on the road as quickly as possible.

Managing service and repair comes down to having in-context information, documents and communications all in one place. To simplify the process, Field Force Tracker’s platform automates paper processes to help you reduce overhead and administrative costs

 

 

 All Information on Your Finger Tips

Field Force Tracker field service management software gives your office staff instant access to customer history.

Have your customers thanking you for your attentive service by organizing their repair data.

  • Complete past job schedule information
  • Specific Job status, including stop and start times
  • Job location information
  • Unscheduled work
  • Job History of previously completed jobs
  • Client payment and invoice History
  • Parts and Status of parts’ warranties

Keep All Client Communications at One Place

We recognize that when all parties involved in a repair event have all the information in one place, decision-making is improved and technicians spend less time in the shop and more time taking care of customer’s problems. Field Force Tracker puts all communication in one place – making it as easy to update a case as it is to text or email by clicking on a web page by:

  •  Reducing time spent tracking down information
  •  Eliminating confusion
  •  Speeding up the repair process
  •  Organize Warranties and offer new services
  • View to previous balances and payments

 

Highlighted Features:

  • Quickly & easily access customer accounts and past history
  • Complete past job schedule information
  • Specific Job status, including stop and start times
  • Job location information
  • Unscheduled work
  • Job History of previously completed jobs
  • Client payment and invoice History
  • Parts and Status of parts’ warranties

 

  •  Daily, weekly monthly dispatch board views
  •  Reducing time spent tracking down information
  •  Eliminating confusion
  •  Speeding up the repair process
  •  Organize Warranties and offer new services