Field Service Management System is designed to automate, manage, and transform the entire customer service operation. Organisations using the FSM streamline data management and reporting, and significantly improve customer satisfaction and retention.
Our goal at Field Force Tracker is simple: To help your service company increase efficiency and productivity by leveraging technology that was built for your business’s specific needs. We take great pride in knowing that we assist enterprises around the world, across a broad range of industries. Our clients share a similar desire to better manage the complex nature of their service organizations, and nearly everyone across the company can benefit from our software - from the owners to the service managers, the warehouse crew to the administrative personnel, and the schedulers and dispatch managers to the technicians in the field.
Here are the top five benefits that you can realize from implementing a field service automation solution:
Customer satisfaction – with instantaneous access to schedules and resource availability, you can manage appointments and exceed customer expectations. Satisfied customers become loyal customers that will recommend your business to others.
Automated scheduling – through an automated scheduling system work requests are assigned based on their priority, skills required, resource availability, travel costs and location. Automating the scheduling processes will give dispatchers more time to handle exceptions and emergencies while also making sure expenses are carefully managed.
Quality and accuracy – work requests are entered once by your customer service representative, which eliminates redundant work while reducing errors. The correct customer information, work order information, and appointment is utilized throughout the entire system so that everyone understands and there is no miscommunication or missed appointments.
Operational Speed – travel time to jobs are reduced because assignments can be made no matter where the resource is located. There is no need to come to the office or call to report in. The resource can access jobs and schedules via any smart phone, tablet or laptop with an internet connection. The main office realizes improved speed and productivity through seamless integration to the customer service systems and the back office billing and accounting systems as well.
Cost – Modern System like Field Force Tracker leverages cloud technology and eliminate the expense and maintenance of hardware. Measure all of the benefits of field service automation such as number of jobs completed per day, reduced travel expenses, better customer satisfaction ratings and higher quality. Compare to the expenses over 2 to 3 years including up-front costs and monthly maintenance. After the comparison, the total cost of ownership (TCO) is very reasonable and the return on investment is obvious.
Whether you operate a one-man-show or have a fleet of service vehicles, field service automation can benefit your company.
Here is a short list of the top six manual tasks you can automate with the help of field service management software: