Intelligent Job Scheduling
The Field Force Tracker’s Smart Scheduler is a force multiplier —giving unprecedented control and abilities.
Intuitively designed Job Dashboard easy manual or automatic job scheduling.
Whether you have a team of 10 technicians or a team of 100 technicians, our smart scheduler makes it easy to schedule jobs quickly to the right person. Every single time!.
Our Smart and Intelligent Job Scheduling software is designed to optimize manpower usage and reduce cost of the operation. When used in automatic mode for large teams, it considers job types, technician’s skill types, their current locations, branches, departments and product types and many other important factors in considerations. It automatically filters the candidate technicians best suited for a job and will select one from possible multiple candidates based on rules. It will auto assign proper technicians in a rule based scheduling for very large organizations or very large work force.
Efficient Utilization of Field Techs
Our Job Scheduling Software is designed to ensure that your field service teams – either your employees or your partners’ – are utilized efficiently; minimizing long drive times and white space in their schedules. But just any technician won’t do.
To schedule and dispatch the right technician, you need to quickly work through complex matrices of availability, eligibility, service level agreements, parts and skill inventories. Only then can you efficiently manage work orders, maximize utilization rates, and keep your most valuable customers happy.
Real Time Status of Jobs and Employees
Filed Force Tracker ensures you send the right tech to the right job at the right time, with remarkable results. Our software ensures that you can increase first time fix rates and decreases average time to repair by at least 20%
We provide real-time job status and get everyone on the same page. The staff that handle incoming calls, job scheduling, and dispatching are the voice of your company. Most often, they are the first contact a customer has with you. With an intuitive software, you have complete picture on a dashboard.
All Information on Your Finger Tips
Field Force Tracker field service management software gives your office staff instant access to:
- Complete job schedule information
- Specific Job status, including stop and start times
- Job location information
- Unscheduled work
- Job History
- Client History
- Parts and Status
MULTIPLE CALENDAR VIEWS
Field Fore Tracker’s multiple calendar views makes it easy for dispatching your team efficiently. Choose from multiple different calendars and views for managing your team’s schedule. Get clear visisbility of availability for all team members to avoid booking conflicts.
Month and Week view: provides a great overview of all your jobs and assigned employees.
Grid view: allows you to quickly move visits between assigned employees and times.
Map view: shows you who is working where, and allows for daily routing.
List view: provides an overview of your tasks for multiple months on a simple scrolling list.
- Quickly & easily access customer accounts and past history
- Customizable customer qualification screen with drill down features to detailed information
- Technician skill levels to assign jobs appropriately
- Automate CSR scripts to enhance call taking process
- Unlimited notes, date/time stamping & spell check
- Optional customer email notifications with technician picture & profile
- Color code dispatches for priority or enhanced organization
- Daily, weekly monthly dispatch board views
- Single Click scheduling functionality
- Create multiple dispatch boards
- Dispatch route optimization and Map support
- Integrated mapping & GPS tracking available
- Crew dispatching – Assign multiple people to the same job.
- Technician time tracking, time sheets and pay rates integration
Frequently Asked Questions
Dispatch software brings unprecedented flexibility and responsiveness to getting your technicians where they need to be. A dispatch dashboard integrated in a business software platform like Field Force Tracker means that your dispatchers can start scheduling new jobs as soon as they’re booked, quickly resolve conflicts, and make high-level decisions to boost efficiency and drive revenue.
The Field Force Tracker Dispatch Board provides a quicklyaccessible summary view of the day’s schedule with fully activated drag and drop interface. It also provides many filters to manage large teams that aren’t available in the low end software. It provides an optimum view with a hierarchical, color-coded interface that’s accessible at a glance. Moving scheduled jobs around is as easy as performing a drag-and-drop. Have a job that looks like it’s going to take longer than first scheduled? Just click and drag the job bar to extend it to the appropriate time. It’s that responsive. That intuitive. That simple.
Keeping your dispatchers and techs on the same page is key to optimal work force management. The Field Force Tracker’s advanced Dispatch Board gives your dispatchers three ways to stay in direct communication with your techs: phone, email, and SMS text. Dispatchers can even call your techs with a single click that routes the call through your office phone system.
Great dispatching isn’t just about getting your team where it needs to be—it’s about capitalizing on new opportunities. With the Field Force Tracker’s advanced Dispatch Board design, dispatchers can easily optimize travel times by choosing technicians closest to latest job booking. They can also access tech feedback scorecards and match skill strengths to the jobs most likely to become profitable.
Field Force Tracker has built the most advanced field service mobile apps for Android and iPhone devices. No one knows building Mobile apps better than us as we have building mobile apps for over 20+ years. These advanced multi-function native apps keep all of your techs connected to your office and in direct contact with your dispatchers. From their tablets, your techs receive job information, CSR notes, customer profiles, and receive texts and emails from your dispatcher. That way, your entire team is always on the same page.
There are many low-end software in the market for Field Service – that can only handle very simple job scheduling needs of small teams. What differentiates Field Force Tracker is that it provides the ease of use for small teams, but it can also support very large teams with different skill types, different office departments and different locations and lots of teams working on a lot of different projects. This is something low end software cannot do. Also, we can support many different work flow as we have built a large number of work order and work flow customization options. There are multiple calendars with lot of different abilities to filter clients, jobs and employees.