Customer Portal enables you to provide customers with highly personalized, interactive service on the Web. Your customers will be able to receive answers to their questions, complete transactions, submit new support issues and query your repair history. With an open line of communication, and a range of self-service options, you'll boost customer satisfaction as well as long-term retention.
Note that customer portal is an enhanced module and additional charges will apply
Field Force Tracker's work order management is completely digital and can integrate with the existing ERP, CRM, and accounting systems you use today. The result is real-time visibility and accurate data, helping your business to effectively across the entire enterprise to become more efficient - and grow!
Customers expect instant gratification and transparency when choosing a service provider. Customer Portal provides an on-demand method for your customers to monitor their projects in near real time. Now, you can grow your customer base without the need to grow your customer support team.
Customer Portal can be made available immediately, and requires no prior technical knowledge to create. Simply contact us to add customer portal module to your feature set.
What sets Customer Portal apart is the ability to accept new work any time, with the click of a button. Even if it is outside of business hours, you will have an organized list of requests ready to schedule to your team in the morning
Right now is the time to start looking into mobile strategies and deploy field service technologies that can boost your service industry to maximize your organization’s opportunities for optimal revenue generation.
Empower your customers with the self-service portal. Help them get answers to their questions before they could even submit a request. Customers can track the progress of their requests besides information like agent assigned, resolution and comments if any. While this encourages customers to self-serve themselves, it also helps increase efficiency and reduce operational cost of your support center.
Field Force Tracker Enterprise provides your large service organization with the following essential features.
Field Force Tracker is simply the best field service software for any company. It has been developed and supported by Rapidsoft Systems Inc, a 15 year old software development company.