Empowering Field Service Teams with the Power of Mobile Apps

Mobile apps can add tremendous value to any field service operation. They can help optimize all areas of field service delivery. A good field service software must have a powerful app with features that can be customized and used in your business.

Empowering Field Service Teams with the Power of Mobile Apps

Field Service Management Software can greatly change how you deliver service to your customers.  Today, Field Service Software has become a necessary tool to deliver field service industry. While it is possible for companies to operate field service management without using modern field service software like Field Force Tracker, it will results in them not reaching their potential efficiency. As company grows and has a need to scale up the operation, they feel handicapped due to lack of tools.  This can easily result into lost opportunities and business.

In a business, ERP systems manage supply chain and finance operations. However, these system lack capabilities to manage field service operations. Your field service technician operations can only be delivered with good field service management software that comes with a  dynamic, flexible, and easy-to-use mobile application. A field service mobile app can make your tech do more jobs in less time. It becomes the focal point of their daily operations, providing access to vital project information and forms that they can utilize and alter in real-time. Their mobile application takes center stage as the primary form of communication between them and the office.

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Power of field service software

Best Reasons to Use Field Force Tracker Field Service Software? 

Read below to learn top reasons your organization should utilize Field Force Tracker and its integrated, made-for-mobile application for field service.

Easy to Complete Jobs for Field Technicians

The Field Force Tracker mobile application will be the single most valuable tool that they carry with them into the field. It houses access to past and present project information, their schedule, photos, schematics, and anything else they might need. They can replace all paperwork with a single tablet or mobile device, providing easy real-time access to information relevant to every facet of their role. This is what we call field technician enablement, as it enables them to do their job to the best of their ability.

Increases Data Sharing and up to date information

You might be a field service company, but your business runs on information. The communication and dissemination of project information, schedules, invoices, and work orders are essential, and you need it handled quickly and accurately. When your technicians make updates through the mobile app, they upload information in real-time that is visible to anyone in the office. Furthermore, when your technicians submit vital project documents via the mobile app, that information is accessible to your entire team. This eliminates the need for duplicating data and reduces the risk of errors.

Powerful Reporting And Time Tracking Capabilities

Too much of your field technician’s time is spent on tasks that are not increasing profitability for your business. When your technicians facilitate their work through the mobile app, they’ll spend less time on tedious tasks like reporting and time tracking. Time tracking is easy through the Field Force Tracker mobile app, and thanks to the flexible and dynamic forms that can be customized through Field Force Tracker, inputting project data has never been easier. Your technicians will be able to spend more time doing what you hired them to do.

Greater Transparency for The Office Dispatch Managers 

Reporting and time tracking aren’t just easier through the Field Force Tracker mobile app; they’re more accurate too. Field Force Tracker offers reporting and insight capabilities that provide a more accurate and more detailed picture of the current state of your organization’s operations. Our analytics engine is capable of countless custom reports, all of which are built on the information that your technicians provide through their mobile apps.

Supports Growth and Better Customer Service

Field Force Tracker and its mobile app will grow with you as your business grows. Field Force Tracker provides extremely capable infrastructure for businesses while remaining flexible enough to grow with you. As your company grows, or the industry changes, Field Force Tracker’s dynamic mobile app can be customized to meet your needs.

Field Force Tracker software and its integrated mobile app equip service providers with the comprehensive suite of capabilities they need to perfect their field service offerings and achieve sustainable growth. To learn more about Field Force Tracker and its field service management capabilities, schedule a demo today.

 

Best Employee Tracking Software

Improving Field Service with Better Scheduling

Customers expect their problems to be resolved fast as the failure of a HVAC or Plumbing unit may come at a time when their life quality depends on it. On the other hand, in some situations, the problem may be such that it can wait for a day or two the repair.  When an equipment breakdown occurs, customers have a hard time explaining their urgency. Everyone wants his or her service tasks to be handled fast and on priority.

This is where an Advanced scheduling software like Field Force Tracker shine. It can help you optimize your resource scheduling by separating high priority jobs from the low priority jobs. It can also help you optimize the use of your precious work force resources.

Poor customer experience is one of the biggest reasons for non-retention of customers, resulting in losses and lower revenue. On the other hand, statistics show that a company with good customer service policy can expect to have as high as 75% of its sales coming from returning customers. Since service industries are evolving themselves into customer centric from product centric business models, it is imperative that the customer be happy.

Field Service software for Computer Repair Service Business
Field Service software for Computer Repair Service Business

Ensuring Optimum Field Technician Scheduling Efficiency

You start by picking the best-suited person for the job. You ensure that the representative you assign is capable, that he is in reasonable proximity to the job location, taking into account the commute time, among other things.

Assigning the right field service expert is crucial to good customer experience. No two jobs are exactly similar and neither are any two persons in their ability to solve an issue. The onus is on the field service manager to know the unique skills of each employee and discern the most suitable resource for the job. Of course, with increasing digital transformation tools for field service management, job scheduling can be automated largely.

Providing Right Tools to Field Technicians

A Field technician can only solve the problem using tools that he or she has access too. They not only need tools to do actual repair, but software tools that can facilitate them to diagnose and fix the problem faster and quicker.  For example, in Field Force  Tracker software, a technician can immediately check the customer history or past repair history.

Since face-to-face interaction with the customer is part of their job, a field service professional must have good  manners to deal with customers. They also must know to value the customer’s time. To this end, a representative need to be equipped with complete knowledge of the issue and the required parts so that they can have a better chance of fixing the problem at the first go. In addition, customers will place more faith in a professional who appears to know what they are doing.

Best Field Service software

Avoiding Repeat Service Calls

First time fixes save the customer any further inconvenience, and they also save the company a great deal of time and money that could otherwise be used to attend to other jobs. A report by Aberdeen suggests that if the average first-time fix rates for a company is above 80%, the customer satisfaction goes up to around 90%. On the other hand, with a first time fix rate of below 50%, customer satisfaction nosedives to below 50%. Most often, it is due to poor customer experience that companies fail to retain customers. Fixing problems the first time helps build trust with the customer, promoting the idea of the company’s reliability and building its goodwill.

Despite the best of efforts, some problems are just not solved in one visit. In such instances, the field service manager would do well to assign the same person for the second and perhaps subsequent visits, as the first time. Customers tend to feel more comfortable around a representative that they have already met before and the problem is faster diagnosed and solved when the two communicate better with each other. Often, a customer will be less inclined to be difficult and demanding when they become familiar with the representative.

Managing Job Priority

The field service management  software like Field Force Tracker facilitate a professional to schedule the work with a mix of both high and low priority jobs so that if an emergency service request comes in, they can reschedule a low priority service visit and attend to it. Prompt addressing of the customer’s complaint is a determining factor in customer satisfaction. Capital Equipment Manufacturers (CEMs), for example, will always require immediate attention in case of unexpected failures. In such a case, a technician will have to be swiftly assigned, prioritizing their skill set and previous history of first-time fix rates, and rescheduling other low priority jobs to allow availability.

Service visits are important. They are one of the few personal interactions between the customer and the company, and given the direct influence of customer satisfaction on the bottom line and the goodwill of the company, it is paramount that they be agreeable and pleasant to the customer.

Enterprise field service software

About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).