#1 Ranked Field Service Management Software For Automating Your Field Service Operations

Tailored Functionality to Match Your Business Needs

Managing Jobs

At the core of our Field Service  Management software is one of the most powerful job management systems on the market. Your field workers, dispatchers, schedules, custom forms, and billing systems are all integrated to keep everything neatly organized. Our software’s workflows work the way you work.

Learn More

Job Management
  • Manage your jobs more efficiently
  • Quickly see the current status of every job
  • Create your own custom forms and  check lists
  • Replace paper with an easy-to-use mobile app
  • Easily track time spent on a job
  • Set up one-time and recurring jobs

Learn More

Work Flow Management
  • Complete visibility over your workflow
  • Track each stage of a job from start to finish
  • Customize your job workflow
  • Replicate your current workflow
  • Automate your workflow

Learn More

Recurring Jobs
  • Easily schedule a series of recurring jobs
  • Free up your time replicating details
  • Eliminate risk of forgetting about jobs
  • Automate staff and customer reminders
  • Deliver customer invoices automatic

 

Learn More

Scheduling & Dispatch
  • Visibility over everyone’s availability
  • Quickly schedule field technicians
  • Automated assignment notifications
  • View job and customer details
  • Eliminate overbooking and under-booking
  • Multiple Dashboard Calendars

Learn More

Smart Job Scheduling
  • Drag and drop scheduling
  • Dispatcher controlled scheduling
  • Automatic Scheduling
  • Quick reassignment of jobs
  • Text and email change notifications

Learn More

Team Jobs and Long Projects
  • Create Teams on the fly
  • Assign Jobs to Teams
  • Create longer projects
  • Collect totals project time

Learn More

Managing Customers

Our Field Service Management Software  keeps all customers, lead and customer history details all organized. Both office admins and mobile field techs can easily pull up customer data at any time.  Integrated notifications  make it easy to notify customers.

Learn More

Customer CRM Data
  • Easy access to customer records
  • Manage customer equipment
  • Support for multiple service locations
  • Import and export for integrations
  • Access billing history
  • Customer balances

Learn More

Customer Installed Assets
  • Installed Equipment profiles
  • View equipment service history
  • Print and scan barcodes
  • Customizable printable labels
  • Attach equipment to jobs

Learn More

Customer Notifications
  • Automated email notifications
  • Customizable email and templates
  • Customizable text (SMS) and templates
  • Automated appointment reminders
  • Automated “on-the-way” alerts

Learn More

Customer History
  • Access full customer history
  • Mobile app integration
  • Easy Access to Contracts
  • Easy Access to Equipments
  • Automatic Balance letters

Learn More

Customer Feedback
  • Gather Customer Feedback
  • Improve Services
  • Gather Technician Feedback
  • Automated or Manual
  • Auto Averaging of Scores

Learn More

Customer Portal
  • Easy to setup customer login
  • Reduce your call volume
  • Give customers access to service history
  • Customers can request help online
  • Customers can manage billing online

Learn More

Managing Parts Inventory

Our Field Service Management Software includes enhanced  inventory management  capabilities with  warehouse management, tracking parts movement between warehouse and job sights, purchase orders, shipping tracking etc

Learn More

Parts Inventory Management
  • Comprehensive support for Inventory
  • Alert for low inventory items
  • Barcode reader support
  • Track parts usage between jobs
  • Single dashboard view of all parts

Learn More

Truck Inventory
  • Manage Truck Inventory
  • Move parts between warehouse
  • Auto Adjustment of inventory
  • Parts usage history
  • Parts used log

Learn More

Company Asset Management
  • Manage your own tools and assets
  • Cost of maintenance
  • Service Schedules of Assets
  • Cost of Asset replacements
  • Log of issue of assets

Managing Field Techs

Our Field Service Management Software provides excellent capabilities to manage field service teams. You can track, communicate and update your field teams in real time.

Learn More

Field Tech Management
  • Control access of employees
  • manage and update Work Orders
  • Attach Job photos
  • Collect customer signatures
  • Submit Timesheets
  • Check Job History

Learn More

Mobile Applications
  • Powerful Mobile App
  • Mobile App Integration
  • Digital Signature
  • Capture Photos for Jobs
  • Job status management

Learn More

Timesheet Management
  • Digital Data for Timesheets
  • Project Time Data
  • Hour based billing
  • Daily Clock-in / Clock Out
  • Payroll Calculations

Learn More

Real Time Location Tracking
  • Real Time Location Update
    Use any iOS or Android device
    Google Maps integration
    See your team and jobs on a map
    Create reports to view location data

Learn More

Custom Mobile Forms
  • Easy-to-use custom forms
  • Fill out custom forms on web or mobile
  • Field data syncs back to the office
  • Customize forms
  • Create multiple custom forms
  • Organize fields into groups

Learn More

Realtime Messaging
  • Integrated messaging system
  • Automated appointment push alerts
  • Automated email and text alerts
  • Customizable email and text notifications
  • Simple job updates by text
  • Log of all communications

Learn More

Quotes and Invoicing

Our Field Service Management Software includes awesome capabilities for generating custom quotes, generate invoices from the office or from the field, and collect the payment.

Learn More

Billing and Invoicing
  • Create invoices in office or in field
  • Customize your quotes
  • Customize your invoice
  • Group Quotes
  • Recurring invoices support
  • Send Electronically to the client

Learn More

QuickBooks & Sage 50 Integration
  • QuickBooks Desktop
  • QuickBooks Online compatible
  • Sage 50 Sync
  • Quick and easy setup
  • Full control over transaction
  • Others in Works
Professional Quotes
  • Fully-customizable design
  • Add your logo and terms and conditions
  • Works on mobile and desktop
  • Integrates with QuickBooks Desktop ® & QuickBooks Online ®
  • Faster estimates using Preset prices
  • Automated online customer approvals
Recurring Invoices
  • Recurring Contract Invoices
  • Invoice Reminders
  • Multiple Taxes
  • Apply Discounts
  • Electronics Delivery
Payment Processing
  • Partner with Merchant Processor
  • Competitive Processing Rates
  • Credit card swipers supplied
  • VISA, MasterCard, AmEx, Discover
  • Completely integrated and easy
Receivable Management
  • Keep Track of all receivable
  • Invoice aging reports
  • Client balance reports
  • Apply credit card, check or cash payments
  • Payment Log
  • Bank reconciliation report

Reports and Analytics

Our Field Service Software provides 100s of reports that span all areas of operations – technician productivity, inventory usage, client management and financial data.  All data can be exported and used for further analyis.

Learn More

Resource Reports
  • Reports of Field tech, parts, employees productivity
  • Filters of date, client, range etc
  • Export data to CSV file
  • Customize report & print
  • Easy to use and display data
  • Forward reports to management

Learn More

Inventory Reports
  • Reports of parts usage, stock levels, margins etc.
  • Filters of date, client, range etc
  • Export data to CSV file
  • Customize report & print
  • Easy to use and display data
  • Forward reports to management
Financial Reports
  • Reports of Financial analysis – sales, margins, payment due etc.
  • Filters of date, client, range etc
  • Export data to CSV file
  • Customize report & print
  • Easy to use and display data
  • Forward reports to management

Highlighted Features:

  • Quickly & easily access customer accounts and past history
  • Customizable customer qualification screen with drill down features to detailed information
  • Technician skill levels to assign jobs appropriately
  • Automate CSR scripts to enhance call taking process
  • Unlimited notes, date/time stamping & spell check
  • Optional customer email notifications with technician picture & profile
  • Color code dispatches for priority or enhanced organization

 

  • Daily, weekly monthly dispatch board views
  • Single Click scheduling functionality
  • Create multiple dispatch boards
  • Dispatch route optimization and Map support
  • Integrated mapping & GPS tracking available
  • Crew dispatching – Assign multiple people to the same job.
  • Technician time tracking, time sheets and pay rates integration

 

Frequently Asked Questions

Do you integrate with Quickbooks Or Sage for my country?

Most likely yes – we have integrated the Quickbooks for the US, Canada, Australia, South Africa, UK and many other international variants.

Field Force Tracker’s is a comprehensive field service management software platform.  Its accounting module works seamlessly with QuickBooks—the most prominent accounting software on the market—and empowers home service businesses to sync daily transactions in real-time, leverage granular control over their finances, and eliminate hours of tedious bookkeeping work.

Our Sage Software releases are changing every week call us to understand those.

Do you offer APIs for Integration with external ERP systems?

Yes – Field Force Tracker, our award winning Field Service Management Software has API available for tech savvy businesses to integrate their ERP systems.  Our team will assess your needs and advise on integration.

We may have many pre-built integration so talk to us for your specific needs.

How can we collect payment in the field or in the office?

You can continue to use your current Credit Card processor. Our Field Service Management Software doesn’t impose artificial conditions on you.

If you want, you can use  payment processing built in the mobile app from our partner Credit Card processing provider or use your own merchant provider. You can accept credit card or check or cash.