Dispatch software, also known as Job Scheduling Software brings unprecedented flexibility and responsiveness to getting your technicians where they need to be. A dispatch dashboard  integrated in  a business software platform like Field Force Tracker means that your dispatchers can start scheduling new jobs as soon as they’re booked, quickly resolve conflicts, and make high-level decisions to boost efficiency and drive revenue.

The Field Force Tracker Dispatch Board provides a quickly accessible summary view of the day’s schedule with fully activated drag and drop interface. It also provides many filters to manage large teams that aren’t available in the low end software. It provides an optimum view with a hierarchical, color-coded interface that’s accessible at a glance. Moving scheduled jobs around is as easy as performing a drag-and-drop. Have a job that looks like it’s going to take longer than first scheduled? Just click and drag the job bar to extend it to the appropriate time. It’s that responsive. That intuitive. That simple.

There is a reason why it is considered the best Dispatch Software or Job Scheduling Software in the Market.

Keeping your dispatchers and techs on the same page is key to optimal work force management. The Field Force Tracker’s advanced Dispatch Board gives your dispatchers three ways to stay in direct communication with your techs: phone,  email, and SMS text. Dispatchers can even call your techs with a single click that routes the call through your office phone system.

These unique features are the reasons why it is considered the best Dispatch Software or Job Scheduling Software in the Market.

Great dispatching isn’t just about getting your team where it needs to be—it’s about capitalizing on new opportunities. With the Field Force Tracker’s advanced Dispatch Board design, dispatchers can easily optimize travel times by choosing technicians closest to latest job booking. They can also access tech feedback scorecards and match skill strengths to the jobs most likely to become profitable.

Field Force Tracker has built the most advanced field service mobile apps for Android and iPhone devices.  No one knows building Mobile apps better than us as we have building mobile apps for over 20+ years.  These advanced multi-function native apps keep all of your techs connected to your office and in direct contact with your dispatchers. From their tablets, your techs receive job information, CSR notes, customer profiles, and receive texts and emails from your dispatcher. That way, your entire team is always on the same page.

There are many low-end software in the market for Field Service –  that can only handle very simple job scheduling needs of small teams. What differentiates Field Force Tracker is that it provides the ease of use for small teams, but it can also support very large teams with different skill types, different office departments and different locations and lots of teams working on a lot of different projects.  This is something low end software cannot do.  Also, we can support many different work flow as we have built a large number of work order and work flow customization options. There are multiple calendars with lot of different abilities to filter clients, jobs and employees.

Dispatching Service Software is a tool designed to streamline the process of assigning and managing field service tasks. It helps businesses efficiently schedule, dispatch, and monitor field technicians, ensuring timely and accurate service delivery. The benefits include increased productivity, improved customer satisfaction, optimized resource utilization, and reduced operational costs.

Scheduling Software for Field Service enhances operational efficiency by automating the scheduling process, optimizing technician assignments, and providing real-time updates. It ensures that the right technician is assigned to the right job based on factors like location, availability, and skill set. This reduces travel time, minimizes downtime, and ensures that jobs are completed promptly, leading to higher efficiency and better service outcomes.

Key features to look for in Dispatching Service Software include:

• Real-time tracking and updates
• Automated scheduling and dispatching
• Integration with GPS and route optimization tools
• Mobile access for field technicians
• Customer management and CRM integration
• Reporting and analytics
• Alerts and notifications for job assignments and updates
• Compatibility with other business systems, such as inventory and billing software

Yes, Dispatching Service Software can significantly improve customer satisfaction by ensuring timely and efficient service delivery. With real-time updates, customers can receive accurate ETAs and be informed of any changes. The software also enables better communication between the business and its customers, leading to more reliable and responsive service. Prompt resolution of issues and professional handling of service requests contribute to higher customer satisfaction and loyalty.

Absolutely, Scheduling Software for Field Service is suitable for small businesses. Many software solutions are designed to be scalable and can be customized to meet the specific needs of small businesses. They offer cost-effective tools that help manage field operations efficiently, reduce administrative burdens, and enhance service quality. By automating scheduling and dispatching tasks, small businesses can improve productivity and focus on growth.