Field Service Dispatch Software by Field Force Tracker
A Comprehensive Solution For Field Service Operations
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Field Force Tracker™ & Work Force Tracker™ : Two Powerful Solutions.
Field Service Dispatch Software by Field Force Tracker

Warranty and Service Contract Management

Field Force Tracker's warranty and contract management module helps you manage warranty or contract based support services. A module can keep track of the product sales date, serial numbers and warranty expiry dates. A customer gets free services during the warranty period.

Service Contract Management Simplified

Contract and Warranty Management solutions from Field Force Tracker provide the necessary flexibility with user-defined pricing, service levels, tracking and billing to support the most dynamic business environments. Field Force Tracker incorporate robust contract and warranty management capabilities to improve field service delivery and improve customer satisfaction.

Predefined Service Contracts With Customization Options

The system supports various kinds of service contracts. You can add your own contract types and customize various contract options.

  • Service Only, Parts Not Included
  • Preventive Maintenance Only
  • Comprehensive Service Contracts, Parts and Service Included.

Reducing Complexities and Increasing Margins With Better Service Management

Maintaining the accuracy of service contracts, warranties and installed products, across customers and locations is difficult to do, yet crucial to success. FieldForceTracker ensures that this critical contracts and entitlement data is accurate, available anywhere, and visible to the right parties throughout the service delivery lifecycle so that you never give away service for free. Service contracts can also drive more accurate invoicing and faster payments, reducing days sales outstanding (DSO) and resulting in happier, more satisfied customers. Last but not least, your field service team can also identify and communicate new sales opportunities, generating additional service revenue.

Field Service Reports

Easy, system-wide coordination of contract tracking, service delivery and billing -- regardless of contract variations -- closes the gap and speeds billing cycles. Time, materials and expense attributes as well as exceptions provide complete and accurate customer billing ensuring proper revenue generation. Enterprise-Wide Visibility and Coordination of Contracts and Warranties

Flexible to Handle Any type of Service Contracts

The software supports all field service categories including phone support, onsite services for equipment installations, break/fix, metered usage, and preventive maintenance and any need for repairs brought in house for service. Easy to use templates enable staff to create standard contract quotations with only a few keystrokes. Quotations can be automatically turned into contracts when accepted.

  • Maintain All your clients support/ maintenance contracts in a single place.
  • Track Contract vendors and their contact details
  • Immediately Know which assets are covered in your contracts

Automatic Reminders for Contract renewals and Recurring Invoices

  • Set up email notifications and reminders to renew contracts before expiry.
  • Support multiple contracts per vendor for different asset classes.
  • Fully integrated with Job Scheduling and Invoicing functions.

Contract and warranty tracking provides the necessary visibility so everyone interacting with the customers knows the contract status, service level, coverage, and the difference between warranted and billable goods and services. These robust capabilities support automatic and renegotiated contract renewals; tracks contract modifications and invoice histories; and easily interfaces with third party financial systems.

Minimise downtime and tighten controls of your SLAs

Field Service Reports

Complete insight into your contract profitability

Establish your reputation as a customer service leader and gain full control over your job profitability.

  • Contract management – create, manage and store contracts and client agreements
  • Contacts list – create a centralised data store of your clients, suppliers and contacts
  • Adhere to SLAs with confidence – attach documentation, arrange SLAs by priority and set up
    automatic renewal alerts
  • Minimise customer downtime – automate PPMs, mass schedule jobs and set multiple PPMs for one job
  • Deliver projects on time and on budget – create estimates and sales orders and track phase,
    material, labour and subcontractor budgets V actuals
  • Complex management of covered equipment and bills – catering for multiple price lists and
    billing patterns

Priming For Higher Revenues With Field Force Tracker

Scheduling field service and sales resources and managing operations are challenges for all service organizations. Many organizations rely on paper-based and telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive instructions, which is costly and takes time that could be better spent servicing customers.

At the remote service sites, resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Field Force Tracker’s web based Field Service Software enables field service organizations to automate their operations, thereby reducing office costs and increasing office staff, technician, and sales productivity.