Field Force Tracker's warranty and contract management module helps you manage warranty or contract based support services. A module can keep track of the product sales date, serial numbers and warranty expiry dates. A customer gets free services during the warranty period.
Contract and Warranty Management solutions from Field Force Tracker provide the necessary flexibility with user-defined pricing, service levels, tracking and billing to support the most dynamic business environments. Field Force Tracker incorporate robust contract and warranty management capabilities to improve field service delivery and improve customer satisfaction.
The system supports various kinds of service contracts. You can add your own contract types and customize various contract options.
Maintaining the accuracy of service contracts, warranties and installed products, across customers and locations is difficult to do, yet crucial to success. FieldForceTracker ensures that this critical contracts and entitlement data is accurate, available anywhere, and visible to the right parties throughout the service delivery lifecycle so that you never give away service for free. Service contracts can also drive more accurate invoicing and faster payments, reducing days sales outstanding (DSO) and resulting in happier, more satisfied customers. Last but not least, your field service team can also identify and communicate new sales opportunities, generating additional service revenue.
Easy, system-wide coordination of contract tracking, service delivery and billing -- regardless of contract variations -- closes the gap and speeds billing cycles. Time, materials and expense attributes as well as exceptions provide complete and accurate customer billing ensuring proper revenue generation. Enterprise-Wide Visibility and Coordination of Contracts and Warranties
The software supports all field service categories including phone support, onsite services for equipment installations, break/fix, metered usage, and preventive maintenance and any need for repairs brought in house for service. Easy to use templates enable staff to create standard contract quotations with only a few keystrokes. Quotations can be automatically turned into contracts when accepted.
Contract and warranty tracking provides the necessary visibility so everyone interacting with the customers knows the contract status, service level, coverage, and the difference between warranted and billable goods and services. These robust capabilities support automatic and renegotiated contract renewals; tracks contract modifications and invoice histories; and easily interfaces with third party financial systems.
Establish your reputation as a customer service leader and gain full control over your job profitability.
Scheduling field service and sales resources and managing operations are challenges for all service organizations. Many organizations rely on paper-based and telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive instructions, which is costly and takes time that could be better spent servicing customers.
At the remote service sites, resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Field Force Tracker’s web based Field Service Software enables field service organizations to automate their operations, thereby reducing office costs and increasing office staff, technician, and sales productivity.