Field Force Tracker allows your field employees to report their time on the job and travel using their mobile phones or through their web panel access. You get complete visibility into your business. You not only know the updated locations of your employees, you also know the time they spent on each job. When your time sheets are automated in a field service management system, your field workers waste less time with paperwork and you get faster, more accurate time tracking.
Automated time sheets stamped as each job status changes
Whether it’s tabulating timesheets, verifying time reported, or just tracking time in the first place, Field Force Tracker’s automated time-stamping will simplify your life.
By incorporating automatic time stamping within the web and mobile apps, your staff will be creating the detail you need to generate timesheet data without any additional effort whatsoever. Most field service businesses pay field staff by the hour. Even if they’re paid by the job, it’s important to know how long those jobs take and who’s efficient versus who’s not.
Scheduling field service and sales resources and managing operations are challenges for all service organizations. Many organizations rely on paper-based and telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive instructions, which is costly and takes time that could be better spent servicing customers.
At the remote service sites, resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Field Force Tracker’s web based Field Service Software enables field service organizations to automate their operations, thereby reducing office costs and increasing office staff, technician, and sales productivity.