Field Service Dispatch Software by Field Force Tracker
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Field Force Tracker™ & Work Force Tracker™ : Two Powerful Solutions.
Field Service Dispatch Software by Field Force Tracker

Field Service Software Features: Repair History and Knowledge Management

Mobile Field  Service  Dispatch Software

Field Service Knowledge Management

A service organization needs to maintain repair history and information of customer behavior. Without getting the complete information, the service quality cannot be maintained.

Knowledge Management is embedded into Field Force Tracker's Field Service solutions. You can upload documents, forms, contracts and browse through past repair history. The system provides powerful and scalable enterprise search functionality for repair contents, across a network or on a portal, intranet or Internet site.

Delivering single-point access to enterprise-wide data collections, repair history, customer information; full-text searches can be conducted quickly and easily across disparate data s ources, from a single computer to entire corporate repair database, improving knowledge retention and sharing across the organization.

Using Knowledge Management to Deliver Superior Customer Service

Our Knowledge Management solutions provide advanced functionality for entering queries and results navigation to help users quickly find the information they need. They provide user-friendly access to a vast range of information, including product manuals, technical support documentation, maintenance histories, repair notes, announcements, and much more. Knowledge Management also provides organizations the capability to share of all sorts of information, improve problem resolution times, and improve the quality of decision-making across an organization.

Our knowledge management tools include repair statistics based on problems identified, question trees where a series of questions and answers to be defined and asked to arrive at a solution. They also feature a comprehensive knowledge base which allows access to work orders, troubleshooting guides that reside in a local shared directory, websites for internal or external sites, the product table and resolved cases. This information is also available to the customer via a customer portal to enable customers to enter their own work orders, installs, check the status of work and register warranty information.

Repair articles and forms make up the integrated knowledge base within Field Force Tracker and can greatly reduce the time it takes to solve a problem by providing proven, repeatable processes that have the right information at the right time for employees at all levels of your company.

Field Service Knowledge Management

  • The system mainatins past history of customer repairs, parts usage and problem resolutions
  • Quickly find previous documentation how a problem was resolved and what services were used, and what specific parts were used.
  • Use diagnostics codes for the problem and resolutions, and get reports based on those codes.

Field Service That Delivers the Most to The Customers

Mobile Field  Service  Dispatch Software

Field Force Tracker Enterprise provides your large service organization with the following essential features.

List of Features for Enterprise Service Delivery

Mobile Field  Service  Dispatch Software

Benefits of Field Force Tracker

  1. Helps in Better Customer Service By Getting Field Reports from the Mobile.
  2. Helps in better utilization and management of assets/workforce.
  3. Helps in reducing operating costs in long term.
  4. Helps in ensuring the discipline and punctuality.
  5. Helps preventing the loss of work hours and insufficient time in the field
  6. Actual Travel distance can be calculated & Companies can save on expenses.
  7. Better Sales and Service in Better Return for the Company

Why Field Force Tracker

Field Force Tracker is simply the best field service software for any company. It has been developed and supported by Rapidsoft Systems Inc, a 15 year old software development company.