A service organization needs to maintain repair history and information of customer behavior. Without getting the complete information, the service quality cannot be maintained.
Knowledge Management is embedded into Field Force Tracker's Field Service solutions. You can upload documents, forms, contracts and browse through past repair history. The system provides powerful and scalable enterprise search functionality for repair contents, across a network or on a portal, intranet or Internet site.
Delivering single-point access to enterprise-wide data collections, repair history, customer information; full-text searches can be conducted quickly and easily across disparate data s ources, from a single computer to entire corporate repair database, improving knowledge retention and sharing across the organization.
Our Knowledge Management solutions provide advanced functionality for entering queries and results navigation to help users quickly find the information they need. They provide user-friendly access to a vast range of information, including product manuals, technical support documentation, maintenance histories, repair notes, announcements, and much more. Knowledge Management also provides organizations the capability to share of all sorts of information, improve problem resolution times, and improve the quality of decision-making across an organization.
Our knowledge management tools include repair statistics based on problems identified, question trees where a series of questions and answers to be defined and asked to arrive at a solution. They also feature a comprehensive knowledge base which allows access to work orders, troubleshooting guides that reside in a local shared directory, websites for internal or external sites, the product table and resolved cases. This information is also available to the customer via a customer portal to enable customers to enter their own work orders, installs, check the status of work and register warranty information.
Repair articles and forms make up the integrated knowledge base within Field Force Tracker and can greatly reduce the time it takes to solve a problem by providing proven, repeatable processes that have the right information at the right time for employees at all levels of your company.
Field Force Tracker Enterprise provides your large service organization with the following essential features.
Field Force Tracker is simply the best field service software for any company. It has been developed and supported by Rapidsoft Systems Inc, a 15 year old software development company.