Field Force Tracker is One of The Most Comprehensive Field Service Software
More Field service software features: Taking You Beyond Basics
Field Force Tracker is designed to support complete service operation of an enterprise. Priced at a fraction of a comparable solution, it delivers you a
long list of features whether you are a small business with a few employees or a large enterprise for thousands of users.
It is a bundled solution that consists of modules that can be implemented individually or as an integrated solution to enable
all elements of a service business. Field Force Tracker has modules to support the following major functions:
- Service Call Center – Full service call center solution for tracking the resolution of customer issues. We allow bulk import of jobs.
- Manage Service Entitlements – Define and deliver Field service according to service level agreements ranging from simple to extremely complex
- Field Employee Tracking - Track your work force in the field
- Scheduling & Dispatching – Optimize routes, time and resource assignments and coordinate the arrival of parts and people
- Advanced Inventory Management – Go beyond listing parts in the DB. Ship, track and manage service parts and service inventory locations
- Field Service Portal – Integrate partners, field managers and technicians with this easy-to-use web portal
- Customer Service Portal – Customers can create cases, view and update status and generate reports
- Mobile Services – Communicate seamlessly with mobile techs using full-service mobility solution
- Service Contracts and Warranties - Service contracts and warranties
- Customer Service Feedback Gather Customer Feedbak for the Field Service
- Billing, Invoicing and Service Estimates– Automatically bill for services delivered and integrate with back end finance systems
- Reporting – Create, manage and share critical business data with employees and customers
Field Force Tracker delivers advanced field service solutions that meet the needs of service customers, whether in the telecommunications, utilities,
high-tech, manufacturing, or other industries.
Field Service Software - Designed for Enterprise Organizations
Starting at much lower per user per month than any comparable product, Field Force Tracker Enterprise delivers a world-class service management solution at a fraction
of the cost of traditional enterprise service solutions. Our years of experience in field service software are ideally suited to the unique needs of large,
distributed field service operations.
Field Service That Delivers the Most to The Customers
Field Force Tracker Enterprise provides your large service organization with the following essential features.
List of Features for Enterprise Service Delivery
Benefits of Field Force Tracker
- Helps in Better Customer Service By Getting Field Reports from the Mobile.
- Helps in better utilization and management of assets/workforce.
- Helps in reducing operating costs in long term.
- Helps in ensuring the discipline and punctuality.
- Helps preventing the loss of work hours and insufficient time in the field
- Actual Travel distance can be calculated & Companies can save on expenses.
- Better Sales and Service in Better Return for the Company
Why Field Force Tracker
Field Force Tracker is simply the best field service software for any company. It has been developed and supported by Rapidsoft Systems Inc, a 15 year old software development company.