Integrated VOIP Telephony
Enjoy the Power of Full Featured Integrated Telephony Systems for your business
Build a Powerful Call Center Experience For Maximum Business
We have been a pioneer in the VoIP integration for over 20 years when people didn’t even know the power of VoIP. We integrated telephony in many systems.
When the phone rings, it’s critical that your Customer Service Representative are ready to with all information they need. Our Optional phone integration enables your team to book more jobs while providing a highly polished customer experience.
Service Call Manager was built specifically for service contractors and combines the power of VoIP, artificial intelligence and good old field service experience.
- View the Caller ID and information
- Integrates and mark with Field Force Tracker Console
- Check Client History on the Fly
- Automatically record every call
Telephony integration is available in the US/Canada Only.
Call Center for Field Service Business. Built for Success.
We have integrated advanced telephony and communications functions for you. It is like owning your own private telephone network.
We have integrated full call center suite for you.
Stay on top of all your customers’ requests and deliver your best service.
Field Force Tracker integrates robust telephone services. You can call your technicians at a click of a button using speaker phone of the PC.
Track where your business is coming from without having to ask customers
Buy local and toll free numbers instantly, link them to referral sources in Service Fusion and track leads and conversions.
Versatile Call Center Capabilities
All you need to do to call is a click on the phone number of the technician to speak to him in the field.
We provide integration of advanced VOIP software in the client to talk to. You can make unlimited monthly calls via our switch to technicians. Similarly, technicians can call other technicians.
Calling each other just a simple click away.
Field Force Trackers’s field service management software ensures Call Center Reps follow best practices. They collect the information your business needs with custom prompts on every call. In most cases, the CSR can choose options from simple drop-down menus so the customer—not the keyboard—has their undivided attention.
All Information on Your Finger Tips
Guide Your Call Center Staff
With our advanced call center tools, you can run a full call center with all the call routing capabilities of big businesses. Every call is accounted for.
If you want to record technician or customer calls. We can optionally make this feature available to you to record calls as well.
Advanced Communication Platform
Our system provides a robust platform of call management functions designed to enable the Field Force Tracker application to perform dialer functions such as automatic outbound voice phone calls, without the need for costly hardware and software.
Enjoy Full Suites of Advance Calling Features
Our integrated telephony eliminates the need to purchase or lease expensive PBX equipment to gain advanced calling features such as voice mail, automated attendants, extension dialing, call forwarding, call park, or call transfer.
Our system also eliminates the need to obtain service from multiple carriers for local and long distance calling, PBX tie-lines, private lines, etc.
The service also includes Internet access and Quality of Service (QoS) to guarantee voice quality, all on one invoice.
Bottom line, our VoIP offers freedom from legacy equipment costs, eliminates reliance on slow-moving traditional phone companies, multiple bills, and offers flexibility to deliver customized user productivity solutions for your company.
- Call or Text: Advertise any of your phone numbers as “text or call” numbers
- View Call Activities: View all call activities and get screen popups with customers’ work history & account details
- Track Call and Agent Statistics: Track call and agent statistics on our easy-to-use intuitive dashboard
- Track call reasons and outcomes: Optimize your marketing and improve operational efficiency by tracking call reasons and outcomes directly from within your phone dialer.
- Dramatically increase customer satisfaction: With better integration, you can deliver better service
- Ring Groups: Create user groups or departments for calls and incoming text messages.
- Call Recording: Record calls & play them back
- Customer History Integration: Customer screen pops with work history