Selecting a field service software for your business is of very critical importance. Your business success depends on it. A good software can help you optimize your operation, improve payment collection and raise productivity. As a company with a long history in helping customers in providing the best field service software, here are some things that you should look for.
A business faces messages challenges – such as acquisition of new customers and keeping the current customer happy. Running a smooth sales and field service operation is very important to your success.
Deploying a new business management solution is a challenge for all businesses since the operation depends on the software. You cannot be without your business software for a single day. For growing field services businesses, finding the right software solution is even more complicated. Every company has unique needs and these needs must be fully met by the software. As a company with a long history in helping customers in providing the best field service software, here are some things that you should look for.
What Should the Best Field Service Management Software Offer?
Easy Drag and Drop Job Scheduling
Modern business customers demand immediate services. The quality of services delivered by you will make them refer more business. That is why it is very important that you set the schedule of the work properly. There should be no double appointments and the field technicians should always have the clarity of the work.
A good field service software integrates powerful drag and drop dispatching, You can easily change appointment and move them around your customer’s needs.
The best field service software will let you control your work flow. For example, you can easily see in the job calendar the daily, weekly and monthly job assignments.
The top field service software will also let you see where your employees are, what task they’re working on, and what’s the current status of the project/job. By keeping track of your employees in the field in real-time, you can easily and smartly distribute work orders and manage task distribution.
Powerful Mobile Applications for Field Service Technicians
Service managers have many things to do when organizing work. Having software with powerful mobile applications is very important. The powerful mobile application makes all data available at the finger tip of the field technicians.
A field technician can see the past history of the clients, machines and any client work done in the past. Having this ability reduces the back and forth messaging with the head office. This results in tremendous productivity gains for the field technicians.
It is very important to select a field service software that has proven history of stable mobile application that provides locations tracking. It must have support for the paid Google map.
Reliability of Field Service Software
Your business depends on the field service software. You don’t want to use the new software since the company may not exist tomorrow. You must at least see a company that has been in operation for at least ten years.
Field Service Software needs to be secure. It must also hold your data securely. Therefore, it is important to understand the track record of the company supplying software.
Working in field service management comes with its own risks and liabilities. Your workers must be protected at all times so you need to be in constant contact with one another and there must be procedures in place to handle emergencies.
By using the best field service management software, you are able to make everything available to your field technicians in completing their jobs..
Modern User Interface
Software must be easy to learn. The company must provide good training services to help you use the software,
A good field service management software should be easy to use. Even if you are tech savvy not all field technicians can be tech savvy. Check both web and mobile interface to makes sure that you can quickly learn. Also, you have access to all the features that you need.
A software is only as good as you want it to be. Your employees should be able to use the field service management software without requiring weeks of expensive training.
Scalability, Value and Affordability
Search for software that doesn’t cost you fortune. A good company always charges fair prices that is in line with the value it adds to your requirements.
Remember as you grow, your business requirements may change. Therefore ensure that it offers a lot of expansion features. A very low end software may be cheap but doesn’t have many features. It may not grow with your needs.
With all of the field service management software solutions in the market, how do you know which one is best for you? Well, we did just list a few features that the field service management software should include so keep that in mind when searching the web. Here are some of the features that you should look for:
- Drag and Drop Job Scheduling
- Powerful Dispatch Management
- Complete Work Order Management
- iPhone and Android Mobile Applications
- Powerful Inventory Management
- Customer Management Capabilities
- Client History
- Field Employee Tracking
- Job Invoice capabilities
- Installed Asset Listings
- Product Repair History
- Quote and Estimation Capabilities
- Contract Management
- Customer Portal
- Reports and Analytics
- Easy to Refer Product Documentations
- Data Migration Capabilities
- Training Options
Our Field Service supports all above and lot more features. That is why Field Force Tracker is considered the best field service software and sued in over 30+ countries.