Empowering Field Service Teams with the Power of Mobile Apps

Mobile apps can add tremendous value to any field service operation. They can help optimize all areas of field service delivery. A good field service software must have a powerful app with features that can be customized and used in your business.

Empowering Field Service Teams with the Power of Mobile Apps

Field Service Management Software can greatly change how you deliver service to your customers.  Today, Field Service Software has become a necessary tool to deliver field service industry. While it is possible for companies to operate field service management without using modern field service software like Field Force Tracker, it will results in them not reaching their potential efficiency. As company grows and has a need to scale up the operation, they feel handicapped due to lack of tools.  This can easily result into lost opportunities and business.

In a business, ERP systems manage supply chain and finance operations. However, these system lack capabilities to manage field service operations. Your field service technician operations can only be delivered with good field service management software that comes with a  dynamic, flexible, and easy-to-use mobile application. A field service mobile app can make your tech do more jobs in less time. It becomes the focal point of their daily operations, providing access to vital project information and forms that they can utilize and alter in real-time. Their mobile application takes center stage as the primary form of communication between them and the office.

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Power of field service software

Best Reasons to Use Field Force Tracker Field Service Software? 

Read below to learn top reasons your organization should utilize Field Force Tracker and its integrated, made-for-mobile application for field service.

Easy to Complete Jobs for Field Technicians

The Field Force Tracker mobile application will be the single most valuable tool that they carry with them into the field. It houses access to past and present project information, their schedule, photos, schematics, and anything else they might need. They can replace all paperwork with a single tablet or mobile device, providing easy real-time access to information relevant to every facet of their role. This is what we call field technician enablement, as it enables them to do their job to the best of their ability.

Increases Data Sharing and up to date information

You might be a field service company, but your business runs on information. The communication and dissemination of project information, schedules, invoices, and work orders are essential, and you need it handled quickly and accurately. When your technicians make updates through the mobile app, they upload information in real-time that is visible to anyone in the office. Furthermore, when your technicians submit vital project documents via the mobile app, that information is accessible to your entire team. This eliminates the need for duplicating data and reduces the risk of errors.

Powerful Reporting And Time Tracking Capabilities

Too much of your field technician’s time is spent on tasks that are not increasing profitability for your business. When your technicians facilitate their work through the mobile app, they’ll spend less time on tedious tasks like reporting and time tracking. Time tracking is easy through the Field Force Tracker mobile app, and thanks to the flexible and dynamic forms that can be customized through Field Force Tracker, inputting project data has never been easier. Your technicians will be able to spend more time doing what you hired them to do.

Greater Transparency for The Office Dispatch Managers 

Reporting and time tracking aren’t just easier through the Field Force Tracker mobile app; they’re more accurate too. Field Force Tracker offers reporting and insight capabilities that provide a more accurate and more detailed picture of the current state of your organization’s operations. Our analytics engine is capable of countless custom reports, all of which are built on the information that your technicians provide through their mobile apps.

Supports Growth and Better Customer Service

Field Force Tracker and its mobile app will grow with you as your business grows. Field Force Tracker provides extremely capable infrastructure for businesses while remaining flexible enough to grow with you. As your company grows, or the industry changes, Field Force Tracker’s dynamic mobile app can be customized to meet your needs.

Field Force Tracker software and its integrated mobile app equip service providers with the comprehensive suite of capabilities they need to perfect their field service offerings and achieve sustainable growth. To learn more about Field Force Tracker and its field service management capabilities, schedule a demo today.

 

Selecting the Best Field Service Software

Selecting a field service software for your business is of very critical importance. Your business success depends on  it. A good software can help you optimize your operation, improve payment collection and raise productivity. As a company with a long history in helping customers in providing the best field service software, here are some things that you should look for.

A business faces messages challenges – such as acquisition of new customers and keeping the current customer happy.  Running a smooth sales and field service operation is very important to  your success.

Deploying a new business management solution is a challenge for all businesses since the operation depends on the software.  You cannot be without your business software for a single day. For growing field services businesses, finding the right software solution is even more complicated. Every company has unique needs and these needs must be fully met by the software. As a company with a long history in helping customers in providing the best field service software, here are some things that you should look for.

What Should the Best Field Service Management Software Offer?

Easy Drag and Drop Job Scheduling

Modern business customers demand immediate services. The quality of services delivered by you will make them refer more business. That is why it is very important that you set the schedule of the work properly. There should be no double appointments and the field technicians should always have the clarity of the work.

A good field service software integrates powerful drag and drop dispatching, You can easily change appointment and move them around your customer’s needs.

The best field service software  will let you control your work flow. For example,  you can easily see in the job calendar the daily, weekly and monthly job assignments.

The top field service software will also let you see where your employees are, what task they’re working on, and what’s the current status of the project/job. By keeping track of your employees in the field in real-time, you can easily and smartly distribute work orders and manage task distribution.

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Powerful Mobile Applications for Field Service Technicians

Service managers have many things to do when organizing work. Having software with powerful mobile applications is very important. The powerful mobile application makes all data available at the finger tip of the field technicians.

A field technician can see the past history of the clients, machines and any client work done in the past. Having this ability reduces the back and forth messaging with the head office. This results in tremendous productivity gains for the field technicians.

It is very important to select a field service software that has proven history of stable mobile application that provides locations tracking. It must have support for the paid Google map.

Reliability of Field Service Software

Your business depends on the field service software. You don’t want to use the new software since the company may not exist tomorrow. You must at least see a company that has been in operation for at least ten years.

Field Service Software needs to be secure. It must also hold your data securely. Therefore, it is important to understand the track record of the company supplying software.

Working in field service management comes with its own risks and liabilities. Your workers must be protected at all times so you need to be in constant contact with one another and there must be procedures in place to handle emergencies. 

By using the best field service management software, you are able to make everything available to your field technicians in completing their jobs..  

Modern User Interface

Software must be easy to learn. The company must provide good training services to help you use the software,

A good field service management software should be easy to use.   Even if you are tech savvy not all field technicians can be tech savvy. Check both web and mobile interface to makes sure that you can quickly learn. Also, you have access to all the features that you need.

A software is only as good as you want it to be. Your employees should be able to use the field service management software without requiring weeks of expensive training.

Scalability, Value and Affordability

Search for software that doesn’t cost you fortune. A good company always charges fair prices that is in line with the value it adds to your requirements. 

Remember as you grow, your business requirements may change. Therefore ensure that it offers a lot of expansion features. A very low end software may be cheap but doesn’t have many features. It may not grow with your needs.

With all of the field service management software solutions in the market, how do you know which one is best for you? Well, we did just list a few features that the field service management software should include so keep that in mind when searching the web. Here are some of the features that you should look for:

  • Drag and Drop Job Scheduling
  • Powerful Dispatch Management
  • Complete Work Order Management
  • iPhone and Android Mobile Applications
  • Powerful Inventory Management
  • Customer Management Capabilities
  • Client History
  • Field Employee Tracking
  • Job Invoice capabilities
  • Installed Asset Listings
  • Product Repair History
  • Quote and Estimation Capabilities
  • Contract Management
  • Customer Portal
  • Reports and Analytics
  • Easy to Refer Product Documentations
  • Data Migration Capabilities
  • Training Options

Our Field Service supports all above and lot more features. That is why Field Force Tracker is considered the best field service software and sued in over 30+ countries.

Field Force Tracker Enhances Contract Management for Fire Control and Security Monitoring Companies

Field Force Tracker, an Award Winning Field Service Software, releases many new enhancements to contract management functions specially aimed at fire control and security monitoring companies.  Built on Cloud and Mobile Field Servicing, Field Force Tracker enables companies to deliver mobile, intelligent customer service to their customers.

Field Force Tracker, a leading provider of Award Winning Field Service Software, announced that it has released numerous new enhancements to contract management features.   These new changes have been developed closely working with its many clients in the Fire Alarm and the Security Industry. The system automatically creates recurring invoices so the accountants don’t have to remember when to generate them. The system also generates alerts when contracts are due for renewal or are expiring.  You can also set up your own custom inspection forms and job check lists.

Another important feature is preventive maintenance scheduler for periodic inspections. A system admin can define the inspection schedule as part of the contract.  Each contract can be tied to multiple customer locations. All customer equipmehttps://www.fieldforcetracker.com/wp-content/uploads/2021/02/fft-promo-features.pngnt included in the contract can be captured during the contract set up. The system will automatically schedule and alert the dispatcher for the next preventive maintenance services using intelligent computation. Previously, Field Techs could only manually schedule for the preventive services.

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Due to its many industry leading features, Field Force Tracker has become the leading provider of field service and contract management software for Fire Alarm and Security service companies. Many of its clients have migrated their data from other competitive or in-house custom software. Today, it has become preferred software for Security companies that are enjoying the benefits of its many advanced feature to manage clients and services.

Field Force Tracker’s special contract module can be used to manage service contracts for any client equipment with fire alarm, surveillance and security equipment. It keeps track of equipment installed at each site, repair history, recurring invoices, parts inventory, tracking of installation dates and warranty information etc. Field technicians can access this information with just a few clicks.

According to Jon Palmer, the owner of Atlantic Security Services, “It can take major efforts to maintain large number of service contracts and invoice them every month. But, with field force tracker, one can easily manage thousands of contracts. Our team loves the software as it has helped us to organize our work. It takes care of our equipment, people and customer – absolutely awesome software!!”

Mark Robinson, Director Sales at Field Force Tracker, said “Field Service Tracker gives companies tools that are designed for them to deliver exceptional customer experience. The amazing set of features in Field Force Tracker let them manage all aspects of their service operations with ease and at a very low cost. Our customer can see the productivity gains of over 40 percent.”

 

About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com).  Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Leveraging Field Service Software to Increase Sales

A great field service management solution can help you improve internal operations and communication and deliver better service.  It has one key element – your customer data.   This is your goldmine because you can use your customer data to grow your sales in many ways. Good modern field service software like Field Force Tracker can help you in selling more and not just delivering field services.

Only some high end software has full CRM capabilities built in.  Our Award Winning Field Force Tracker software is an example of such software.  With it, you can manage your customer data and use it to build long term relationships and upselling to customer your new services and products. This is what differentiates Field Force Tracker from other low end software that mainly focuses only on job dispatching.

A built in field service CRM (Customer Relationship Management) system can be highly effective tool to grow your business. Using a CRM system of an FSM (field service management) system like Field Force Tracker, you can have a 360-degree view of both your client and your field workforce.  The system enables all the customer information to all the key stake holder be it technicians, managers, or finance people in your company. Also, when a CRM system is combined with sales management features, it can help you sell more new systems.

Delivering Customer Focused Service

Today’s customers expect you deliver high quality service. Any delay in delivering service or delivering non-professional service will result in unfavorable reviews on site like Yelp, Capterra, Software Advice and Google. Even a small number of bad reviews can deeply hurt your business.  Many such problems can be avoided by following a customer-centric approach and anticipating customer issues when delivering the service.

The first benefit of a CRM and FSM system working together is improved customization in the delivery of service.  With the built in CRM system, you can create and manage customer profiles.  You can look at the historical service data and answer any queries. Moreover, a field technician can pull up past jobs history, add comments, track updates and easily find invoices.

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Search Customer Job History in the Field

This allows them to have immediate access to reliable information on past issues that may be relevant to current work. Not only will customers appreciate a self-reliant field technician, but the comprehensive data makes it easy for technicians to talk to customers as if meeting them in person. For example, a technician will know how long a customer has been with your company and what specific problems the customer has encountered in the past. Another advantage of CRM is that individual customer profiles give technician’s quick access to preferred contact methods. For example, if a customer prefers to be contacted by text message, the technician will know that he should not call. CRM can also track both individual customers and businesses through multiple touch points. These field technicians work by reaching the wrong people within the company and improving the customer experience.

Improve Overall Business Productivity

In a competitive environment, being able to achieve high productivity is very important. A good field service software lets you better organize your teams and your operations.  This will sure result in improved customer experience.

Within a good CRM system, field technician or sales persons can log comments into customer profiles with chronological notes and updates. This enables field technicians to better understand critical issues with a system and better prepare for customer visits

In addition, all customer-related data are conveniently stored in the customer profile for quick referencing. This makes a field technician’s job much easier, and it is also useful for the business.

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Improve Service Reporting Accuracy

A CRM system within an FSM system can help you produce better business reports. You can produce better reports on customer balances, customer activities, forthcoming maintenance and other customer needs.  Also, when CRM system is combined with sales management features, it can help you sell more new systems. A CRM within FSM system provides the accounting department and field technicians with a complete view of all jobs, estimates, and invoices. This helps prevent inaccurate invoicing and better track accounts receivable.

Field Force Tracker Excellence

If you’re looking for an easy way to automate operations and improve customer relationships, Field Force Tracker is a great solution. It provides the best of breed CRM system integrated with a full featured FSM system.   Whether you are a large company or a small business, it is the right way to increase operational efficiency and grow your business

Field Force Tracker Releases a Generator Contract Management Module For  Electrical Service Companies

Field Force Tracker, Award Winning Field Service Software, releases a new generator contract module that creates automatic preventive maintenance schedule and alerts based on the usage. Built on Cloud, one of the most feature rich customer service platforms, Field Service Tracker enables electrical companies to deliver mobile, intelligent customer service from phone to field.

Field Force Tracker, a leading provider of Award Winning Field Service Software, announced that it has released the automatic preventive maintenance scheduler for generator or gas engine maintenance companies.  This allows the Field Techs to track usage meters of the equipment. The system will automatically schedule and alert the dispatcher for the next preventive maintenance services using intelligent computation. Previously, Field Techs could only manually schedule for the preventive services.

Due to its many useful features, Field Force Tracker has become the leading provider of field service and contract management software for generator maintenance and electrical service companies. Many of its clients have migrated their data from other competitive or in-house custom software.  Today, it has become preferred software for electrical service companies that are enjoying the benefits of its many advanced feature to manage clients and services.

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Field Force Tracker’s special contract module can be used to manage service contracts for any client equipment with gas or electrical engines. It keeps track of usage hours, repair history, recurring invoices, tracking of installation dates and warranty information.

According to Steve Jenkins, the owner of Premier Electric Services, “It can take the major efforts to maintain useful information to manage large number of service contracts and machines. But, with field force tracker, one can easily manage hundreds of contracts. We love the software as it has helped us to organize our work.”

Mark Robinson, Director Sales at Field Force Tracker, said “Field Service Tracker gives companies tools that are designed for them to deliver exceptional customer experience.  The amazing set of features in Field Force Tracker let them manage all aspects of their service operations with ease and at a very low cost. Our customer can see the productivity gains of over 40 percent.”

About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Selecting the Best HVAC Field Service Software for Your Business

HVAC Sector Services Organization are constantly updating in new technologies to modernize their businesses. Their main aim is to improve their services and providing a better customer experience. This is the reason why the demand for HVAC field service software is increasing and the industry is seeing everyone from large corporations to small and medium enterprises, investing in a solution that will increase the productivity of their technicians and to increase their revenue.

However, the big challenge for any HVAC company is to decide which HVAC area service management software is the right choice for them.  There are numerous solutions offering very basic features such as work order management, scheduling and dispatch, and tracking the activities of technician. But to solve the company’s multiple problems, it is not wise to invest in multiple software solutions.  HVAC business owners are looking for the comprehensive system like Field Force Tracker that can provide comprehensive solution to run entire business operations.

Many HVACs software do not achieve the goal of being a comprehensive solution for the industry, but at the Field Force Tracker, we provide complete HVAC field service software that will revolutionize your field service fully, increase your revenue and increase the productivity.  It will increase revenue and boost the productivity of its technician and help in satisfying the growing demand of its customers. Here’s how Field Force Tracker is solving HVAC industry problems with our HVAC Field Service software.

Easy Management of Work Orders and Field Tech Mobility.

In today’s field service environment, the work order management and mobile applications are tied together.  The field tech and office managers need to support each other. In other words, if you are going to implement HVAC area service software, then you have to implement a mobile field service application with it. The mobile applications make the task completion faster using a software solution. Office manager can generate those work orders and them to their technicians so that they can be completed quickly. They can process them for invoice in the field and the store those work in the client history.

 Our Mobile application let you manage all needed functions. That’s why makes us better than all others. It is important to note that Field technicians can manage work orders, submit timesheets, do invoicing  and generate quotes from the mobile itself. Our Mobile applications meet all the requirements of today’s HVAC organizations. It is one of the most important reasons why companies are using Field Force Tracker as their service management software to run their business.

Eliminate All Manual Procedures.

 In today’s environment, customer expects quick response. It should be fast and in real time. Paper-based work does not do all at all. Field Force Tracker understands the needs of today’s HVAC organizations, big or small, so that work orders can be made quickly and sent quickly in the field, and then change  work order into customer invoices. With our HVAC area service software, everything is done with our work order management system, mobile application and integrated factory integration into your financial system such as QuickBooks.

 The software makes it easy. Work orders are created for service calls. Some are for preventive maintenance and created automatically. Once work orders are assigned, they are sent to the technicians in the area, who can fulfill their work orders on mobile devices. Then, when a service call is closed, the work order is again sent to the field service software.  With the integration of the accounting system an admin changes it into an invoice. This is a fast reaction time that can develop a business. It can improve cash flow beyond any paper based system offering.

Sub-Contractor Management Software in HVAC industry

The HVAC industry is changing so much that it is not uncommon for subcontractors and external suppliers to repair HVAC. As the industry has trouble filling the gap for retired technicians, more and more HVAC companies have to outsource their work, and they require a system that ensures that a subcontractor can get a job on the site. Field Force Tracker has developed a comprehensive subcontractor management system in our HVAC filed service software so that our customers and work advisors can be better assisted.   At the Field Force Tracker, subcontractors are managed  in the same way as is a regular technician but they have a service fee much lower.

Field Force Tracker Keeps Field Service Teams Very Happy

Field Employees are the most important assets of any service company and their happiness is very important.  They are the contact points for the customers. Good technicians are ambassador of your company and hard to find and keeping them happy on the job is going to reflect on services that they will provide.  This article describes how cloud based Field Service CRM like Field Force Tracker can help you in increasing job satisfaction and at the same time, improve your company’s profitability.

Customers know your company by your technician’s name and face. Field service engineers have more face-to-face contact with customers than any other part of a business. They’re responsible for almost all sales, installation, maintenance, support, and other tasks that require direct access to the products and services a business provides. They also have the greatest impact on customer satisfaction and relationships. As a result, they are the most valuable members of a service chain. Empowering them with the right training, the right information and the right technology enables them to help build the reputation of the business, and also makes them a key to company growth and increasing business revenue.

 

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Field Force Tracker Users are Always Happy

Field Force Tracker has been designed with Field Technicians in mind. When we were designing the software, we interacted with numerous plumbing companies, appliance repair technicians and electrical service companies. We did trail runs with photocopiers rental companies. A lot of improvements and suggestions that came users were incorporated in the software. The result is an easy to use system that technicians and field engineers love. Office dispatchers and managers can get lot done in day after abandoning the system.

What are the Reasons Users Love Field Force Tracker

We can write the whole Wikipedia on this. But the main reasons our users love field force tracker is length and breadth of amazing features. All features are linked together an integrated one another. They are not patch work of the after thoughts. We have spent over 15 years developing software. We developed over 1000 other mobile applications before we designed this. That experience and love shows in Field Force Tracker. The key features are:

  • Employee Management
  • Job Scheduling and Assignment
  • Easy Dispatching with Ability to Reschedule Jobs
  • Single Click Assignment and Re-scheduling
  • Advance Inventory Management
  • Advance Service Contract Management
  • Customer, Job and Employee History
  • Customer Portals, GPS tracking and Google Maps
  • Web Service Ticket Management
  • Payroll Management
  • Timesheets, daily Clock In and Clockout
  • Invoices, Estimates and Quotes.
  • We have 100s of more features and customizable Settings

Field Force Tracker is so feature rich that it will take a company several large operations before they can make use of even 50% of features. Once our employees start using the system, they are amazed with the ease they can serve the customers, manage finances and deal with customer issues. The user comments are pearl of wisdom for us. Our users have been always very appreciative of our team work.

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When field technicians realize that positive changes that  Field Force A Tracker – the best of breed field service solution brings, they quickly fall in love with the mobile app and the software. The admin users such as dispatchers love it as well because they can accomplish a lot in the day. They can get all the job completion data  from the technician in real time. They can see where their techs are at all times using the integrated Google Map and everyone on the team is on the same page.

Enhancing Value Using Field Force Tracker

An easy to use service software can help everyone in the company to better manage the effectiveness of your service delivery.  Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization. Deploying a rich cloud based field service CRM software with mobile apps can improve your ability to manage your business. This facilitates service managers to better management of your service resources in the most cost effective way.

Service companies in all parts of the world are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis to the business. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction. Service managers are constantly working to improve the quality and effectiveness of their service delivery with Field Force Tracker.

Why Field Force Tracker – The Best of Breed Field Service Software

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

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About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Force Tracker Releases Updated API for its Field Service Software

Field Force Tracker delivers advanced API for integration of its award winning field service software with other operational systems. It improves data collection, streamlines workflows and enhances efficiency for field service operations.

Field Force Tracker, the leader in made-for-mobile, cloud-based field service automation solutions, today announced the release of updated Application Programming Interface (API) for its award winning Field Service Software.   This allows its customers to integrate their operational systems and other custom enterprise software with Field Force Tracker.  The improved API increases data accuracy, speeds up data collection and automates data routing between operational system and the Field Service System. The result is a seamless experience of management of client’s field service operations.

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Field service operations depend on the accurate and timely information available to dispatcher and technicians. If one system is generating fault events, and that data needs to be transferred to field force automation software, then a good API is the only way to transfer information in timely manner between two systems. Using paper forms to transfer data leads to double data entry, which is a very error prone process. With the enhanced capabilities of Field Force Tracker, the company has been able to integrate production systems of Telecom Companies and Call Center based VOIP systems of other providers to Field Force Tracker.

“The enhancements in the Field Force Tracker API have made it very easy to automate our customer’s entire Work Flows. Now that we have integrated client’s call center system into Field Force Tracker, it has transformed the all-important data collection for our customers,” says Mark Robinson, Sales Manager of Field Force Tracker. “Field Force Tracker APIs simplify field service data collection, improves data quality, and enables real-time data sharing. The use of  system APIs to capture data not only saves time and eliminates paperwork, but ensures accurate records are being kept that can be used to create insightful reporting.”

Field Force Tracker APIs available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

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Commenting on the launch of new API, Dr. Brijesh Kumar, CTO and Head of Technology at Rapidsoft Systems said, “We believe that Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.”

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

 

Delivering Field Service using Third Party Contractors – Role of Field Service Software

Service organizations often experience differing service needs depending upon the time of year. Sometimes, there is a less demand of service and sometimes, there are peak demands of the service.  It is a challenge to manage such requirements for service managers. One solution that has been deployed is to use third party contractors to deal with fluctuating demands.

However to manage third party contractors, you would need a Field Service Software like Field Force Tracker to manage such demands.

In this article, we explore the need of Field Service contractor management and various issues associated with the contractor management.

Contractor management refers to the managing of outsourced work performed for an individual company. It is increasingly common for industries to rely upon independent contractors for specialized skills and knowledge. By utilizing outside contractors, companies can achieve three main goals: accessing specialized expertise that is not continuously or routinely required, supplementing limited company resources during periods of unusual demand, and providing staffing increases without the overhead cost of direct-hire employees.

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Challenges Associated with Contractor Management

Because independent contractors are not a regular component of the company for whom they work, there are some unique challenges that must be addressed by companies conducting contractor management. Increasingly, companies rely on outsourced contractors for field service work. This poses challenges in maintaining consistency in service delivery and customer experience, as well as in maintaining visibility and sufficient control over scheduling and other facets of service.

Some of the most common day-to-day challenges associated with contractor management include:

  • Senior leadership commitment
  • Project managers’ understanding of their roles
  • Team members’ understanding of expectations
  • Scheduling and task management
  • Control over labor costs

 

Companies also must determine how to access the independent contractor population and minimize costly penalties that often result from improper classification of workers and independent contractors. Moreover, companies need to consider how to evaluate independent contractors. On-boarding and administration programs must be in place for successful contractor management.

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Other aspects of contractor management that must be considered are risk assessment and identification, issuing 1099s on behalf of the client, and document completion, collection, and maintenance. Many challenges associated with contractor management can be overcome by employing best practices for contractor management.

Best Practices for Field Service Contractor Management

Freelancing and independent contracting especially are popular among small businesses. Independent contractors are able to fulfill needs that the small business workforce otherwise could not. Contractor management is necessary because of the nature of the independent contractors’ work; independent contractors, particularly field service contractors, often work away from the office and are not under direct supervision. Under these circumstances, even experienced CEOs may find it difficult to manage independent contractors. There are some best practices that help companies and executives handle their contractor management:

 

  • Clearly define the services that you need to have provided
  • Draft a job description to serve as a reference point when drawing up a contract
  • Determine payment schedules and compensation rates ahead of time
  • Set up a straightforward and clear written agreement at the contract’s start
  • Ensure that you are firmly within legal grounds and document a work arrangement meticulously so that you are correctly classifying your independent contractor
  • Keep in mind that experts recommend that you determine the what and the contractor determines the how – you outline specific goals, but the contractor must provide his own tools, equipment, and facilities to complete the work
  • Guide productivity and ensure that the contractor will produce high quality work while meeting key deadlines by specifying the deliverables in the agreement, making yourself available to answer follow-up questions, and scheduling regular meetings for progress updates

Communicating Demands to Field Service Contractors

Independent contractors, program managers, and company executives not only have a professional duty to communicate effectively, but they must communicate in a way that ensures the contracted work is completed well and in a timely manner. Effective communication is a key component of contractor management throughout the business relationship, from defining services and writing the agreement, to meeting with the contractor throughout the project’s completion. There are several solutions for contractor management available, including mobile management software and solutions, to connect everyone and ensure successful contractor management.

 

With comprehensive contractor management practices offering visibility and control over the complete service chain, enterprises managing field service contractors and other independent contractors are able to reduce labor costs, obtain proof-of-service, gain real-time visibility into the status of jobs and tasks, and ultimately, provide a more consistent experience that increases end customer satisfaction.

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About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Dealing with Fluctuating Service Demands

Service organizations often experience differing service needs. Sometimes, there is a less demand of service and sometimes, there are peak demands of the service.  It is a challenge to manage such requirements for service managers.

You have to always evaluate if your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience.  In many sectors such as utilities field service, demand changes significantly, requiring teams to find agile methods for meeting customer demand.

In the following paragraphs, we will describe a handful of methods for scaling either up or down based on seasonal demand, market volatility, or customer behavior change.

Forecasting Field Service Demand

Calling upon predictive software and machine learning, your organization could model its seasonal demand based on algorithms and historical data. While predictive software analyzes current and historical data to predict future events, machine learning – a type of AI – empowers computers to learn in real-time and create models based on deep historical data. Combined, these two capabilities make it possible for your organization to forecast technician requirements.

For example, you could know the number and type of technicians needed to handle demand at given times of the year. As a result, you can be prepared to staff up and down as needed – in advance – rather than scramble at the last minute.

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Leveraging the Contracting Staff

A growing number of technicians are open to working virtually and as contractors. In fact, Gartner predicts that 40% of field service work will be handled by contractors as of 2020. By calling upon this contingent workforce, your organization can easily staff up as needed.

Let’s say, for example, your business sees peak demand in the winter months because you are running a snow removal service. Instead of hiring at the start of the season, you could engage contractors with the needed skills throughout the season. Moreover, you can access talent that may not be readily available in your immediate area – a tremendous benefit if your service organization covers a wide geography. Instead of being limited to local talent, you can find the most fitting technicians for your needs.

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Support Technician With Mobility App like Field Force Tracker

Hand in hand with preparing your organization to vet and onboard talent for part-time “gigs,” you should be ready to support technicians’ mobile needs. Whether your technicians are contractors or full-time employees, more of them are likely to be considered mobile in some regard or another. Consider that over the past 10 years, the number of mobile employees grew by 25% and is likely to grow another 50% by 2020, according to PwC. Equipping them to capably handle service calls using mobile technologies is a must. Plus, it benefits your business.

A certified contractor that you hire for a gig could inspect downed equipment in a remote location. Using a mobile app that you supply, this on-call technician could then share the findings and analysis with your experts back at headquarters and receive instruction on how to proceed. Once the problem was resolved, you could end the contractor engagement.

Offload Repetitive, Task-based Work to Field Service Software

While essential to keeping the business running, manual tasks are labor-intensive and not necessarily always a value-add. Your field service organization can handle a prescribed level of these tasks by applying artificial intelligence (AI) software.

During times of peak service demand, AI software could process and route work orders. It could also handle the scheduling and dispatching of technicians. Rather than staff up a command center with numerous dispatchers, you could call upon AI software designed to rapidly analyze lots of data to make the best scheduling and routing choices. By taking into account seasonal patterns, the software can also predetermine schedules.

Eliminate Unnecessary Service Visits

As you know, truck rolls are an expensive, time-consuming part of your field service operations. You can only afford to keep a certain number of trucks in commission, and the number of trucks in your fleet essentially caps off the number of service calls you can handle at a given time. Fortunately you can take steps to serve more customers regardless of your fleet size.

One option is to take advantage of real-time video chat combined with a mobile app that allows customers to reach a service technician as needed. During the video chat, the on-call technician could direct the customer to aim the camera at the equipment experiencing issues and diagnose and hopefully fix the issue remotely.

Another option is to apply preventive maintenance measures to reduce the chances of equipment breakdowns and service outages. By regularly and proactively applying updates and fixes as needed – and remotely when possible – your organization will find itself responding to fewer service calls even while satisfying more customers.