Field Force Tracker Becomes the Software of Choice for Photocopier Rental and Service Companies

TRENTON, NJ, June 08, 2017 /24-7PressRelease/ — Field Force Tracker, a leading provider of cloud based Field Service Software, announced that it has become the leading provider of field service and contract management for photocopier companies. Many of its clients have migrated their data from other software such as TrackIt, HelpDesk, Desco, Service Fusion and other Field Service Software. Field Force Tracker has managed to migrate data from several custom designed software. Today, it has more customers in photocopier and office management sector than any other field service software.

Field Force Tracker has designed special contract module just to facilitate photo-copier contracts, keep track of copier times, trade-ins, recurring invoices, keeping track of drum, toner and fuser installation dates and repair history. It can take the major efforts to maintain useful information to manage large number of service contracts and machines. But, with field force tracker, one can manage hundreds of contracts easily. The system automates most useful functions such as computing overages, creating recurring invoices and renewing rental contracts every month.

Any photocopier service company needs to track its parts and consumables inventory. Parts and Inventory management in a warehouse involves complex operations of issuing parts, returning parts, shipping parts between warehouses, keeping track of parts used and discarded as well as buying parts from parts vendors.
Harnessing its over 15 years of experience serving field service companies around the world, Field Force Tracker build an all-inclusive inventory management software as parts of its service functions. A company does not need to invest in third party software as all advanced features are already available in the field service software. A service organization can keep track of all its parts, consumables, vendors, and cost of those parts. It can deal with many advance inventory functions such as keeping track of serialized parts and multi-vendor pricing.

Connected, mobile & intelligent Field Force Tracker ( , a pioneer in mobile enabled field service space, has delivered mobile solutions for over 15 years. It has built the most comprehensive mobile application for field service that can take care of all service needs.

Built on Cloud, one of the most feature rich customer service platforms, Field Service Tracker enables companies to deliver mobile, intelligent customer service from phone to field. With Field Service Tracker, companies can totally automate their field service operations. Field Force tracker software includes many important features such as: automated intelligent scheduling and dispatching software, customer history, service contracts, field employee tracking, asset management and financial software.

Field Force Tracker software includes a very well designed Dispatch, Tracking, and Scheduling Board. Service agents have a 360-degree view of the customer, jobs, and field technicians. They can create a work order from any case and track mobile employees. Mobile employees in the field now have access to the customer’s full service and buying history, empowering them to easily resolve any issue that may arise and upsell the customer on another product.

Customer service moves fast and forward-thinking companies need real-time access to their service data. Field Service Tracker enables all service employees to update work orders, issue change requests and adjust job status, anytime, anywhere and on any device. A staggering 65% of field service workers still print out their service tickets and bring them in their vehicles, slowing down the service process.

Now, an employee in the field can see their open work orders on their mobile device; update them throughout the day as they complete jobs, and all the information is seamlessly updated in System.

Field Force Tracker ( delivers a complete service experience across a wide range of modern contact center channels including web, phone, email, chat, social and the in-person field service interaction, all powered by the latest technology. This cross channel, connected and mobile service experience is something that competitive products do not deliver.

“We are just beginning to see what customer service can look like in the era of mobile and IoT,” said Mark Robinson, Director Sales at Field Force Tracker. “Field Service Tracker gives companies tools that are designed for them to deliver exceptional customer experience. The amazing set of features in Field Force Tracker let them manage all aspects of their service operations with ease and at a very low cost.”

About Field Force Tracker

Field Force Tracker ( is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. ( Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Force Tracker Releases Latest Upgrade to its Award Winning Field Service Management Solution

    TRENTON, NJ, April 19, 2016 /24-7PressRelease/ — Field Force Tracker Software, a leading innovator of cloud-based field service management software, announced today that it has released version, a full version upgrade of its popular Field Force Tracker Field Service software. The release includes a long list of enhancements and features to help enterprise field service organizations lower costs, increase service revenues, improve response times, and provide remarkable customer experiences. Many of these were developed in direct response to customer requests for capabilities they were unable to find in alternative solutions. Key features in this release include:

New Dashboard Changes: With live feed of GPS data, dashboard continuously updates the current location field staff at all times.

Auto Scheduling Performance Enhancements: Many Improvements were made to the routing engine result in a dramatic increase in speed, enabling dispatch functions to react even faster to changing conditions.

Enhanced Inventory Management: Many changes were made to inventory management module. Now inventory is correctly updated at all times from service vans.

Handling of Branches and Departments: Field Force Tracker manages scheduling and logistics for branches where customers come to service provider facilities. This feature enables service organizations to optimize the utilization of location-based resources along with those in the field.

Resource Groups or Crew Scheduling: In scenarios where there are multiple resources in the field performing work together, Field Force Tracker now enables dispatchers to easily schedule the group or crew (people and equipment), both individually and as a unit.
Enhancements to Schedule Rules: Management can ensure that dispatchers follow customized best practices by limiting specific scheduling events, issuing a warning, or suggesting alternatives to avoid excess cost, so that policies and best practices are leveraged across the organization.

Extending App-based Mobile Payments: Field personnel can securely take credit card payments using the built-in payment interfaces on any mobile device, simplifying the process for organizations to charge “time and material” customers and reducing billing cycles.

“Given the rapid growth in mobile devices and tablets and the potential impact on operational efficiency, revenue growth, and the customer experience, more and more enterprises are investing in their mobile workforces.” said Susan Ray, Marketing Manager . “We’re committed to developing innovative solutions to issues that large-scale field service organizations struggle with daily, providing powerful capabilities delivered to the field through native mobile apps for all iOS, Android devices. The latest upgrade is more proof of the unique value we bring to this field service software space.”

About Field Force Tracker Systems

Field Force Tracker ( is a division of Rapidsoft Systems inc., a software development company engaged in the development of mobile applications for over 10 years. A team of expert engineers located in the US, India, and the Middle East supports Field Force Tracker.

Field Force Tracker Systems provides state-of-the-art software and services addressing the complex challenges customers face in managing enterprise field service organizations. Its award winning cloud based, mobile enabled software enables companies to provide the most customer-centric and profitable field service possible.

Field Force Tracker provides the most comprehensive feature set, an open architecture for simplified integration, flexible deployment options, and on-demand configuration of the software. These combined elements drive rapid implementation, maximum adaptability, and the fastest ROI in the industry. Field Force Tracker’s technology is driving the success of diverse enterprises across a wide cross-section of industries. For more information visit: