Today’s customers require quick service, efficient response and courteous solution to their service needs. All field service companies are trying their best to serve the customers. However, it is not easy to run a service business if you don’t have a proper field service system like Field Force Tracker in place.

Streamlining Field Service Management

Field service often involves managing time, parts, assets, people, schedule, estimates and invoicing. Some jobs are recurring jobs and some are team jobs. Some time customers are requesting jobs that are different locations than them. These are very complex requirements. But, a good field service software like Field Force Tracker can easily manage them all.

If you want to be the best in the field, you need best tools. It is therefore very important to have the best quality field service management system in place for your organization. Without it, your business runs the risk of having unsatisfactory customers. Unmanaged, unsupervised, and untracked work orders could lead to confusion and loss of business reputation with customers. Right now is the time to start looking into mobile strategies and deploy field service technologies that can boost your service industry to maximize your organization’s opportunities for optimal revenue generation.

Here are 3 steps you can take towards optimizing the productivity of your field service organization:

1. Field Service Mobile Application For Job and Client Visibility

A good, well designed modern field service mobility solution like Field Force Tracker can help in improving company communication. It can resolve many barriers in communication and communication systems. The leading mobility solutions include apps that can run on a variety of platforms, such as android, iOS, and Windows. Technicians and dispatchers should note that they need mobile scheduling apps that provides the information of clients and work orders on their finger tips. Mobile app should include both the front end and back office data support to manage various business processes. The mobile app can cut the time, improves efficiency and improve the customer satisfaction. Most importantly it can help you save cost.

2. Mobile App Makes Field Service Information on Your Fingertips

Customized reporting and dashboards should be available to gain insight into your company’s capacity, utilization, customer information, and field service management metrics. Quality field service management systems should function on a stand-alone, centralized platform that provides full visibility to reporting and analytics. One important feature that should be included in your system for optimal service is high-speed KPI tracking.

Field Force Tracker Includes Powerful Dashboard

It’s easy to get lost in all of the information and details that need to be remembered. Quality service software has a variety of features that enable dispatchers to use an auto-routing system that finds the best route for technician to get to their assignments. Visual dispatch features like assigning jobs should also be available for dispatchers to assign tasks to technicians according to their location, availability, specific skills, and experience. The quick assignment feature is also good for allowing dispatchers to make adjustments when needed, and in sending out automated alerts to technicians and dispatchers when updates have been made to the system.

As technology advances, it is important for field service organizations to be aware of the latest software and computer system features that would benefit their business the most. While all of the above features could simply be completed by manual means or without the app, they are truly a means to speed up and improve a field service organization’s workflow and productivity. Moreover, with the exponential speed of technological advancement, many of these elements will soon become expected features in most field service and mobility management solutions.

 

Looking for more ways to boost your Field Service business?

Field Service a Mobile Applications

If your organization is providing any field service to the clients, you know that it has become very competitive to operate a business. You need to be more efficient to succeed. You need modern tools and software like Field Force Tracker to plan your service operations, assign jobs, keep track of your employees and manage your clients etc.

With mobile in every hand, service mobility has become easy to imagine. As we speak, companies are achieving a mobile and connected field service based operation because the technology building blocks are firmly in place. Even the small and medium businesses are able to embrace the inherent automation of a robust mobile solution. If right now is the best time for your company to embrace Mobile Field Service, then it is quite natural to ask yourself … what’s in it for me? How can your field service business can have more efficiency using modern tools like Field Force Tracker?

Mobility, enabled by the ubiquitous smartphones and tablets of Android and Apple, is real and easier than ever to use. The interface and workflows are intuitive and the steps to properly execute a Job, Work Order, Project or Service Ticket are all in place, and driven by commercial off-the-shelf (COTS) applications such as Field Force Tracker from Rapidsoft Systems Inc. Field Force Tracker is a custom designed system built to meet all kind of needs of the customers. It only include all the functionality that your teams will need – from work order, dispatch, estimation, invoicing and even or even a custom built job/ticketing system.

In the past companies were limited by the need to work offline. There were limits to the mobile device scanning capabilities and processing power. The mobile devices were clunky, slow and cost prohibitive. Smartphones and Tablets were limited in their available applications, and the required enterprise level security.

One by one, these limitations have dissolved making this the ideal time to embrace the power of mobilizing your Field and Depot/Warehouse workforce. Enabling them to communicate Field activities such as inventory receipts, transfers, returns, truck cycle counts and job completion in real-time. The value of this is becoming apparent to all of your cross-functional stakeholders: your Field Technicians/Engineers, Accounting/Finance, Warehouse/Depot personnel, Operations, IT and Executives. And each stakeholder is naturally asking themselves … what’s in it for me?

The Field Technician can now complete a job or “ticket” in one trip due to min/max replenishment to their trucks so they always have the inventory they need to complete their tasks – JIT. Mobile automation through an app on their smartphone or tablet eliminates hours of decoding their hand written notes from the day or working from memory, and firing up the laptop to begin their nightly or weekly data entry. Or alternatively, this mobility greatly reduces calls to customer service for repetitive data entry. Think of it as more efficient approach to Field Service. Did you find yourself outside of cellular or wifi range? No problem you can take the WithoutWire Field Service app into batch (offline) mode, continue your work and re-sync when you are back in range!

The Depot/Warehouse Manager has real-time visibility to the inventory wherever it exists within the 4 walls, other branches, in-transit, in trucks, trunks, storage lockers and job sites! JIT inventory now becomes a reality through powerful software tools connected to the ERP accounting system and the Job/ticketing system. The result is integrated, real-time enablement of quicker, more accurate business decisions.

Accounting has the ability to purchase supplies for JIT delivery to the Depots. Returns can be tied to jobs and reconciled quickly and accurately. Consumption of inventory against a particular job is scanned and tracked in real-time. Real-time information means same day invoicing and better use of your precious cash resources!

IT can now achieve enterprise level security with their field team’s use of smartphones and tablets. You can limit the available apps to your field techs and provide the necessary secure protection.

 

Real Time Field Service With Field Force Tracker

As an Operations leader you are no longer making decisions from old and inaccurate data. The real-time flow of information and visibility to the furthest of your inventories and job status’ mean your time is spent working on strategic decisions rather than crunching static spreadsheets with dated information.

Field Managers discover that one technician has the inventory that another technician needs; without your intervention, they can view GPS truck coordinates and direct a transfer (technician parts swap) in real-time. This minimizes shipping costs, extra labor and delays in closing field jobs.

And finally as an Executive leading a Field Service organization, you have the satisfaction of enabling an enterprise class organization at an optimal level of efficiency, communication and empowerment to meet the time, cost and quality expectations of the Customers that you serve! We all know that repeat business is less expensive to obtain than finding new customers. Field Service mobility has an attractive ROI based on labor savings, inventory reduction, elimination of re-work, data entry mistakes and it can drive world class time to cash cycles!

So you ask, what’s in it for me? I think it really comes down to teamwork, selecting the right scalable tools and applications to get the job done and cross-functional empowerment at all levels of your organization.

The Best Field Service Software

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is used for service management in a wide range of industries including HVAC, Property Management, Cleaning, IT services, Contractors, IT management, and Maintenance service firms.

Across the world, field service industries are moving to using mobile to deliver better services. Field Service companies are using advanced Mobile software from Field Service Tracker to manage their field work service operation.

Field Force Tracker is a product of years of research and development. Our Mobile apps are designed to take care of most of your technicians needs in the field. Employees can see their daily, weekly and monthly schedules, update their work orders and manage their invoices and estimates in the field with field force tracker mobile applications. Our team, at Rapidsoft Systems Inc., spent over 15 years perfecting the art of mobile applications development before we developed Field Force tracker for our clients.

All kind industries around the world are witnessing a push to make full use of the conveniences afforded to us by advancements in mobile technology, weighing risk versus reward in an effort to keep up with the times. Financial, medical, Information technology, Oil Field Productions, Equipment repair and government industries have all embraced mobile technology, and the field service industry is embracing new technologies pioneered by products like Field Force Tracker to automate the field service business.

Time is money; so the speed to deliver the service to your customers is very important. When working in field service, having the right mobility solution is as vital to an organizations success as the technicians in the field. That is what we considered when we designed the field force tracker software.

Key Features of A Good Field Service Mobile Software

Field technicians will only use an application if it is intuitive to use. Field Force Tracker has spent over 15 years designing software for mobile applications. Therefore, we added all the required features and usability in the apps.

Imagine being able to connect with your colleagues and the rest of your staff from any customer site. You can check any information and communicate in real time with dedicated servers. Field Force Tracker allows you to see available personnel on a virtual map and assign tasks and clients to them right using a Dashboard. These scenarios are now completely possible with Field Force Tracker Field Service Management software.

So why are more companies choosing Field Service Software Here are some core features of our Field Force Tracker Mobile Software.

1. Simple and Easy to Use Menus

Investing in mobile technology is useless if your employees can’t use them. The features of mobile apps are more important than the simple interfaces and fast controls. The basic requirement is that personnel should be able to readily access information, but they should also be able to capture high-quality data while at sites and upload that data to the company’s cloud servers.Cloud services have transformed the way we share data, and it’s essential to have an app that makes full use of this feature.

Field Force Tracker app is one of the simplest and most intuitive application to use.

2. Data Security and ConfidentialitySince field service personnel regularly deal with the personal information of clients, it’s of utmost importance that apps come with secure encryption. However, it’s also important to note that one of the appeals of mobile business solutions is the ability to get your work done right through your own device, and striking a balance between securing your company’s data and allowing your personnel the privacy they need is essential to using mobile technology successfully. Many of today’s mobile business solutions have been able to segregate the personal data of employees from corporate data, making it much easier to manage the security of clients’ information.
3. Speed of Data TransferBecause field service personnel regularly travel to places where there is very limited connectivity, it’s essential that your mobile service solution do not transfer meaningless information and if possible can synchronizing with servers as soon as connectivity is regained. It’s also important to invest in an app that functions across all devices so all members of your staff can have access to both the app and the information they need.

Mobile field service solutions are still relatively new, and many companies are able to function without dedicated apps for their businesses, relying on the built-in features of mobile phones and tablets to get their work done. Today’s generation of mobile phones makes this much easier to manage your field service with Field Force Tracker applications.

About Field Force Tracker – Field Service Dispatch Software

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is used for service management in a wide range of industries including HVAC, Property Management, Cleaning, IT services, Contractors, IT management, and Maintenance service firms.