7 Steps to Improve Your Field Service Business With Field Force Tracker Software

 Field Service Operation is Getting Complex

Managing field service operation is becoming more complex as technology is changing.

Customer satisfaction dependent on quick and accurate service, effective time management is one of the most important goals of field service companies. From ensuring workers arrive to appointments on time to calculating the fastest routes, field service software can help industry professionals improve their time management and increase their efficiency. Here are seven ways software can serve was a solution for many businesses in aiding in their mobile workforce management.

1. Increase productivity
Designed for field service companies – including for the HVAC, electrical and plumbing industries –  this type of software helps quantify and follow all aspects of their business. By tracking the time employees and engineers spend on tasks or appointments during work hours, these companies can provide customers with a quick installation, repair, and other services.

2. Stay connected with employees
Field service software allows managers and engineers to stay connected with a mobile workforce to boost productivity wherever employees are – on the road, at appointments or in the office. By increasing worker productivity, the quality of the service promised to customers will also improve. Some software providers allow their system to be accessed as a mobile app, allowing workers to easily keep track of their time and schedules. Easy-to-read dashboards and reports generated by the software can promote even greater efficiency for workers.

3. Decrease customer wait time for appointments
Location-based tracking is also beneficial for customers. Using a GPS can cut down on wait time for appointments to improve customer satisfaction. Employers can monitor the average wait time for appointments, as well as if employees spent time away from the pre-determined traveling route.

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4. Monitor the availability of a workforce
As part of its functions, field service software can help monitor when laborers are available to be scheduled for work in order to accommodate busy periods in the day or the slow season. Precise time tracking can lower the chance of work backing up throughout the day, which is hassle in an already hectic day.

5. Track resources
Software can also keep track of company resources and inventory, letting employers know when tools and systems are in the field or in-house, as well as when frequently-used supplies are running low. By having better control of worker schedules and availability, there is less time for employees, vehicles and equipment to spend idle.

6. Facilitate communication with customers
When working in the field service industry, one skill stands out in determining whether companies are successful in their services: communication. Assisting in the communication between customers and the company, field service software can notify managers of delays and let them prepare to properly react and adjust if needed. After sending an immediate alert, employees can contact consumers to inform them of any changes in schedule and give future updates to maintain customer satisfaction.

7. Automate the scheduling process
Field service software usually include features that allow companies to record and archive their payment processes and scheduling. This can include invoices billed to customers and timesheets to log hours worked or overtime. These sheets can be programmed to update automatically so there are no discrepancies in time recorded or inaccuracies that result in employees being under or overpaid.

Through field service software, the mobile workforce for a variety of industries can become more productive through become more efficient in how they spend their time. Not only can software contribute to the cost savings and effective stream of communication of a business, it can also help maintain customer satisfaction and provide for a better service.

About Field Force Tracker – Field Service Dispatch Software

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is used for service management in a wide range of industries including HVAC, Property Management, Cleaning, IT services, Contractors, IT management, and Maintenance service firms.

Managing Customer Relationships with Field Service Software

Building long term relationship with your customers is very important. A good Customer Relationship management system like Field Force Tracker can help you achieve that.

A comprehensive Field Service Software like Field Force Tracker can help you achieve the most for your company and the customers.  The loss of revenue due to not keeping track of past customer communication can be fatal for any new business.

If you want a solid software for maintaining customer history,  we invite you to look at Field Force Tracker, perhaps the most comprehensive field service management software on the market today.

For more than 10 years, Field Force Tracker has been helping service businesses attract customers, schedule jobs, dispatch technicians, bill customers, and manage entire data systems, all in one place. Founded in 2006  in Princeton, New Jersey, Field Force Tracker has helped more than hundreds field service companies achieve success.

HVAC Field Service Software
Field Force Tracker Software

Your Complete Service Management Software

With Field Force Tracker, running your business on paper becomes a thing of the past. Field Force Tracker even replaces all of the different software programs you once used, becoming your single source for all of your management needs. Field Force Tracker does everything, including:

  • Scheduling & Dispatching
  • Invoicing and Payment Processing
  • Sales Management – Estimates and Analysis
  • CRM
  • Marketing Campaign Management and More

Field Force Tracker is also customizable, so that it can meet the specific demands of your business. It has functions that are perfect for small businesses and startups, and hierarchy management options for companies that have more than one site location or franchises.

Web Based Software That Fits Your Needs

But what makes Field Force Tracker truly special is that it is web-based software. That means there is nothing to download, and you can access and work with Field Force Tracker anywhere in the world with an internet connection – from your office, to your couch, to anywhere in the world. It even comes with its own mobile system that can be used by technicians to map routes and complete open work orders.

Field Force Tracker replaces every piece of software you used in the past, including:

  • General Service Software
  • Scheduling Software
  • Small Business Software
  • Job Management Software
  • Customer Relationship Management Software (CRM)
  • Marketing Management Software
  • Sales Forecasting and Estimate Software

It was also designed to fit any type of field service industry. We have customers in well over 60 different industries, including HVAC, maid services, pest control, carpet cleaning, computer repair services, and so much more.

Contact Field Force Tracker Today

If you’re interested in finding out more about Field Force Tracker or getting started with an online management software that has been used by thousands of other companies to get a competitive advantage, make sure you contact us today. In the meantime, feel free and view our introductory product tour, or browse the website for more information about the many features that are available and how they can help you drastically improve the way you manage your service business.