Field Service Operation is Getting Complex
Managing field service operation is becoming more complex as technology is changing.
Customer satisfaction dependent on quick and accurate service, effective time management is one of the most important goals of field service companies. From ensuring workers arrive to appointments on time to calculating the fastest routes, field service software can help industry professionals improve their time management and increase their efficiency. Here are seven ways software can serve was a solution for many businesses in aiding in their mobile workforce management.
1. Increase productivity
Designed for field service companies – including for the HVAC, electrical and plumbing industries – this type of software helps quantify and follow all aspects of their business. By tracking the time employees and engineers spend on tasks or appointments during work hours, these companies can provide customers with a quick installation, repair, and other services.
2. Stay connected with employees
Field service software allows managers and engineers to stay connected with a mobile workforce to boost productivity wherever employees are – on the road, at appointments or in the office. By increasing worker productivity, the quality of the service promised to customers will also improve. Some software providers allow their system to be accessed as a mobile app, allowing workers to easily keep track of their time and schedules. Easy-to-read dashboards and reports generated by the software can promote even greater efficiency for workers.
3. Decrease customer wait time for appointments
Location-based tracking is also beneficial for customers. Using a GPS can cut down on wait time for appointments to improve customer satisfaction. Employers can monitor the average wait time for appointments, as well as if employees spent time away from the pre-determined traveling route.
4. Monitor the availability of a workforce
As part of its functions, field service software can help monitor when laborers are available to be scheduled for work in order to accommodate busy periods in the day or the slow season. Precise time tracking can lower the chance of work backing up throughout the day, which is hassle in an already hectic day.
5. Track resources
Software can also keep track of company resources and inventory, letting employers know when tools and systems are in the field or in-house, as well as when frequently-used supplies are running low. By having better control of worker schedules and availability, there is less time for employees, vehicles and equipment to spend idle.
6. Facilitate communication with customers
When working in the field service industry, one skill stands out in determining whether companies are successful in their services: communication. Assisting in the communication between customers and the company, field service software can notify managers of delays and let them prepare to properly react and adjust if needed. After sending an immediate alert, employees can contact consumers to inform them of any changes in schedule and give future updates to maintain customer satisfaction.
7. Automate the scheduling process
Field service software usually include features that allow companies to record and archive their payment processes and scheduling. This can include invoices billed to customers and timesheets to log hours worked or overtime. These sheets can be programmed to update automatically so there are no discrepancies in time recorded or inaccuracies that result in employees being under or overpaid.
Through field service software, the mobile workforce for a variety of industries can become more productive through become more efficient in how they spend their time. Not only can software contribute to the cost savings and effective stream of communication of a business, it can also help maintain customer satisfaction and provide for a better service.
About Field Force Tracker – Field Service Dispatch Software
Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.
With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.
Field Force Tracker is used for service management in a wide range of industries including HVAC, Property Management, Cleaning, IT services, Contractors, IT management, and Maintenance service firms.