Service managers are working to improve the quality and effectiveness of their service delivery. Deploying a good field service software can improve their ability to provide better management of their resources. This article explains that ease of use the most important feature for the success of any software deployment. A good software can help everyone in the company to better manage the effectiveness of your service delivery. Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.
Service companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management. It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.
Importance of ease of Use
Both managers and technicians report that the key to any technology implementation is ease of use. If the software is not usable, then what is the point of deploying it? The technicians need to love the software.
To reach their full potential, field service solutions need to be easy to use to make doing jobs easier, faster and better. When that solution is easy to use, adoption is quicker and in many cases, can be used as a job benefit that helps staff satisfaction. However, overly complex solutions can make the adoption process long and expensive, which defeats the objective of using it – if it gets used at all. Choose solutions that offer one-click information capture, are built to be used in the field and give the field teams a simple way to collect, share and view everything they need to get the job done right, first time.
Taking time to learn new, complicated ways of working can mean resistance. Workers may well look to go back to the way things used to be done or patch together their own, individual ways of using the solution.
But with a solution that is easy to use the implementation is easier and a quicker adoption means a better ROI.
For a field worker using the right mobile solution means they are able to do their job in the best possible way, and this enables better decision-making and improved resolution.
While improved customer satisfaction may be a key objective for any service organization, the right mobile solution also means worker satisfaction. Technicians report that the right mobility solution brings great advantages. The workflow becomes easier so job completion rates improve and all the benefits that this brings to the field technicians, customers and the service organization.
Smartphones and tablets are everywhere and owned by nearly everyone so it’s a tool you should take advantage of. Made-for-mobile field service apps can be downloaded, used by everyone instantly and don’t require new hardware – just download and go. Look for a field service solution that is designed for the mobile environment specifically and has the ability for mobile workers to use the app offline (when a network signal is not available) so there is no loss of data while they are out in the field. Another benefit is the reduction in paperwork – no more filling in forms day after day and no more having to re-key it in.
More technicians are happy to use their own devices – bring your own device (BYOD) – in their work and this often plays a part in the success of new mobility solutions. Reports show that there is generally quicker user adoption with BYOD, greater employee satisfaction and lower costs for the organization.
Both managers and technicians report that the key to any technology implementation is ease of use.
To reach their full potential, field service solutions need to be easy to use to make doing jobs easier, faster and better. When that solution is easy to use, adoption is quicker and in many cases, can be used as a job benefit that helps staff satisfaction. However, overly complex solutions can make the adoption process long and expensive, which defeats the objective of using it – if it gets used at all. Choose solutions that offer one-click information capture, are built to be used in the field and give the field teams a simple way to collect, share and view everything they need to get the job done right, first time.
Taking time to learn new, complicated ways of working can mean resistance. Workers may well look to go back to the way things used to be done or patch together their own, individual ways of using the solution.
But with a solution that is easy to use the implementation is easier and a quicker adoption means a better ROI.
For a field worker using the right mobile solution means they are able to do their job in the best possible way, and this enables better decision-making and improved resolution.
While improved customer satisfaction may be a key objective for any service organization, the right mobile solution also means worker satisfaction. Technicians report that the right mobility solution brings great advantages. The workflow becomes easier so job completion rates improve and all the benefits that this brings to the field technicians, customers and the service organization.
Smartphones and tablets are everywhere and owned by nearly everyone so it’s a tool you should take advantage of. Made-for-mobile field service apps can be downloaded, used by everyone instantly and don’t require new hardware – just download and go. Look for a field service solution that is designed for the mobile environment specifically and has the ability for mobile workers to use the app offline (when a network signal is not available) so there is no loss of data while they are out in the field. Another benefit is the reduction in paperwork – no more filling in forms day after day and no more having to re-key it in.
More technicians are happy to use their own devices – bring your own device (BYOD) – in their work and this often plays a part in the success of new mobility solutions. Reports show that there is generally quicker user adoption with BYOD, greater employee satisfaction and lower costs for the organization.
Why Field Force Tracker
Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.
Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration. Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.
About Field Force Tracker
Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.
With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.
Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).
