Built on Cloud, one of the most feature rich customer service platforms, Field Service Tracker enables companies to deliver mobile, intelligent customer service from phone to field. With Field Service Tracker, companies can totally automate their field service operations. Field Force tracker software includes many important features such as: automated intelligent scheduling and dispatching software, customer history, service contracts, field employee tracking, asset management and financial software.

 

Field service is a competitive market whether you are in a hvac service, pest control or electrical services business. Chances are, you spend a lot of money to ensure that potential customers think of your business first when they need service. Once a prospect finds you, the pressure is on to close the deal before they move on to the next company. Technology can make all the difference in this lead-to-revenue process, helping you increase efficiency, reduce mistakes, and maximize the ROI of your marketing dollars. Here are five of the ways a lead management system, sometimes referred to as a CRM, can help you turn more leads into customers.

1. Automatically Assign Leads to Salespeople

 

In the service business when a potential customer calls or fills out a form on your website, odds are they want help NOW. The faster you respond, the more likely it is that they will choose your company over the competition. Having a system in place that automatically assigns and notifies a salesperson (based on whatever criteria you define) removes any uncertainty over who is responsible to get in touch with the prospect.

2. Reinforce (or Create) a Repeatable Sales Process

 

It’s likely you follow a similar process each time a potential customer contacts you. Mapping out this process, then using software to automate it, can help you better understand your pipeline and ensure that leads are handled in a consistent, efficient manner. Each step in your sales process can have it’s own estimated timeline and related tasks, and you can define different sales processes for different types of services and/or locations. Here’s an example of what a sales process for general pest control could look like:

 

1. Qualify lead (speak to them to confirm their interest, budget, etc.)
2. Schedule sales appointment/estimate (if you typically go on-site to give pricing)
3. Complete sales appointment/estimate
4. Send proposal
5. Collect signature
6. Close lead and schedule service

 

3. Identify Potential Problems, Before They Cost You

 

No business is perfect. Odds are that your employees occasionally make mistakes and sometimes leads “slip through the cracks.” They key is to be aware of these situations and act quickly, before you end up unnecessarily losing valuable leads. With a lead management system, you can set alerts so that your are notified at certain milestones, for example, when a task associated with a lead becomes past due.

 

4. Understand and Correct Bottlenecks

 

A good lead management system will help you to easily understand where all of your leads are in the sales process at any given time. In addition to helping with planning, this visual view of your lead statuses can highlight any stage in your sales process has the most “stuck” leads so you can make adjustments. Are 60% of your leads sitting in an “Agreement Out? You may want to add a reminder task for your salespeople to follow up with the customer after 24 hours of sending out the agreement.

 

5. Analyze

The best way to close more leads is to understand what has worked in the past and what hasn’t. By understanding key performance indicators (KPIs) like average sales value, close rate percentage by salesperson, service type and other criteria, and average time to close, you can create benchmarks, identify areas for improvement and continually optimize your sales process. This feedback and optimization loop will help you turn every (or almost every) lead into a paying customer.

Field Force Tracker software includes a very well designed Dispatch, Tracking, and Scheduling Board. Service agents have a 360-degree view of the customer, jobs, and field technicians.   They can create a work order from any case and track mobile employees. Mobile employees in the field now have access to the customer’s full service and buying history, empowering them to easily resolve any issue that may arise and upsell the customer on another product.

Customer service moves fast and forward-thinking companies need real-time access to their service data. Field Service Tracker enables all service employees to update work orders, issue change requests and adjust job status, anytime, anywhere and on any device. A staggering 65% of field service workers still print out their service tickets and bring them in their vehicles, slowing down the service process.

Now, an employee in the field can see their open work orders on their mobile device; update them throughout the day as they complete jobs, and all the information is seamlessly updated in System.

Field Force Tracker (https://www.fieldforcetracker.com) delivers a complete service experience across a wide range of modern contact center channels including web, phone, email, chat, social and the in-person field service interaction, all powered by the latest technology. This cross channel, connected and mobile service experience is something that competitive products do not deliver.

“We are just beginning to see what customer service can look like in the era of mobile and IoT,” said Mark Robinson, Director Sales at Field Force Tracker. “Field Service Tracker gives companies tools that are designed for them to deliver exceptional customer experience.  The amazing set of features in Field Force Tracker let them manage all aspects of their service operations with ease and at a very low cost.”

 

Field About Field Force Tracker

Force Tracker (https://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (https://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Built on Cloud, one of the most feature rich customer service platforms, Field Service Tracker enables companies to deliver mobile, intelligent customer service from phone to field. With Field Service Tracker, companies can totally automate their field service operations. Field Force tracker software includes many important features such as: automated intelligent scheduling and dispatching software, customer history, service contracts, field employee tracking, asset management and financial software.

Field service is a competitive market whether you are in a hvac service, pest control or electrical services business. Chances are, you spend a lot of money to ensure that potential customers think of your business first when they need service. Once a prospect finds you, the pressure is on to close the deal before they move on to the next company. Technology can make all the difference in this lead-to-revenue process, helping you increase efficiency, reduce mistakes, and maximize the ROI of your marketing dollars. Here are five of the ways a lead management system, sometimes referred to as a CRM, can help you turn more leads into customers.

 

1. Automatically Assign Leads to Salespeople

 

In the service business when a potential customer calls or fills out a form on your website, odds are they want help NOW. The faster you respond, the more likely it is that they will choose your company over the competition. Having a system in place that automatically assigns and notifies a salesperson (based on whatever criteria you define) removes any uncertainty over who is responsible to get in touch with the prospect.

2. Reinforce (or Create) a Repeatable Sales Process

 

It’s likely you follow a similar process each time a potential customer contacts you. Mapping out this process, then using software to automate it, can help you better understand your pipeline and ensure that leads are handled in a consistent, efficient manner. Each step in your sales process can have it’s own estimated timeline and related tasks, and you can define different sales processes for different types of services and/or locations. Here’s an example of what a sales process for general pest control could look like:

 

1. Qualify lead (speak to them to confirm their interest, budget, etc.)
2. Schedule sales appointment/estimate (if you typically go on-site to give pricing)
3. Complete sales appointment/estimate
4. Send proposal
5. Collect signature
6. Close lead and schedule service

 

3. Identify Potential Problems, Before They Cost You

 

No business is perfect. Odds are that your employees occasionally make mistakes and sometimes leads “slip through the cracks.” They key is to be aware of these situations and act quickly, before you end up unnecessarily losing valuable leads. With a lead management system, you can set alerts so that your are notified at certain milestones, for example, when a task associated with a lead becomes past due.

 

4. Understand and Correct Bottlenecks

 

A good lead management system will help you to easily understand where all of your leads are in the sales process at any given time. In addition to helping with planning, this visual view of your lead statuses can highlight any stage in your sales process has the most “stuck” leads so you can make adjustments. Are 60% of your leads sitting in an “Agreement Out? You may want to add a reminder task for your salespeople to follow up with the customer after 24 hours of sending out the agreement.

 

5. Analyze

The best way to close more leads is to understand what has worked in the past and what hasn’t. By understanding key performance indicators (KPIs) like average sales value, close rate percentage by salesperson, service type and other criteria, and average time to close, you can create benchmarks, identify areas for improvement and continually optimize your sales process. This feedback and optimization loop will help you turn every (or almost every) lead into a paying customer.

Field Force Tracker software includes a very well designed Dispatch, Tracking, and Scheduling Board. Service agents have a 360-degree view of the customer, jobs, and field technicians.   They can create a work order from any case and track mobile employees. Mobile employees in the field now have access to the customer’s full service and buying history, empowering them to easily resolve any issue that may arise and upsell the customer on another product.

Customer service moves fast and forward-thinking companies need real-time access to their service data. Field Service Tracker enables all service employees to update work orders, issue change requests and adjust job status, anytime, anywhere and on any device. A staggering 65% of field service workers still print out their service tickets and bring them in their vehicles, slowing down the service process.

Now, an employee in the field can see their open work orders on their mobile device; update them throughout the day as they complete jobs, and all the information is seamlessly updated in System.

Field Force Tracker (https://www.fieldforcetracker.com) delivers a complete service experience across a wide range of modern contact center channels including web, phone, email, chat, social and the in-person field service interaction, all powered by the latest technology. This cross channel, connected and mobile service experience is something that competitive products do not deliver.

“We are just beginning to see what customer service can look like in the era of mobile and IoT,” said Mark Robinson, Director Sales at Field Force Tracker. “Field Service Tracker gives companies tools that are designed for them to deliver exceptional customer experience.  The amazing set of features in Field Force Tracker let them manage all aspects of their service operations with ease and at a very low cost.”

 

Field About Field Force Tracker Force Tracker

(https://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (https://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

Using Mobile Apps for Field Service

Moving to a truly mobile way of working means your teams are better connected at all times. This ensures an improved workflow, with access to the right information and seamless updating of data in real-time.

Mobility is one of the fastest growing technologies in the world and whether you are looking at developing your mobile strategy or starting out, how do you choose the right solution with so many on offer today?

From working with a range of companies, we’ve found that there are some common principals and here we outline what those are to help you make the move to mobile field service.

• Ease of integration is key. You don’t need to have to think about changing your whole field service solution. Extending the life of your current systems is all important so look at mobile solutions which will leverage and expand their use.
• Implementation needs to be as quick and straightforward as possible. A lengthy implementation process will defeat its objective. So being up and running in days, not months, should be the realistic goal – delivering a much faster ROI.
• Any mobile solution should be easy to use. Overly-complicated systems will be bypassed and worked around or ignored all together. The easier to use, the quicker the adoption and the better the ROI.
• All mobility software needs to be agile and able to move with the next generation of mobility. Developments are moving fast and keeping up to speed with these changes is important.
• It is crucial for any mobility solution to work across mixed digital devices.  The apps will need to work across different operating systems too.
• Vitally, mobility is about the anytime, anywhere access to information and it is essential that your solution makes it as easy as possible to achieve this.

Field Force Tracker leads the way in simplifying field service for companies.

Our made-for-mobile, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

About Field Force Tracker

Force Tracker (https://www.fieldforcetracker.com/) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (https://www.rapidsoftsystems.com/). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

 

Field Service Software – Basic Features

Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

Field Force Tracker  provides extensible forms capabilities to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

Field Service Data Forms

Those working in field service understand that accurate data collection is essential for a successful business, but this is not always a straightforward task due to manual processes. How data is disseminated, collected, shared and used makes the difference between having an effective and productive field service operation or not. Paper-based processes are fraught with issues from delays in receiving vital information, to missing, incomplete information, or inconsistency in the data captured.

Field service companies face some unique challenges as some or all of their work can be emergency calls which come in through the course of the day. As the work wasn’t part of the initial schedule, the technicians may not always have the right paperwork or forms with them, so they are not working with all the information they need.

Many companies with a field service operation also cover a lot of different areas of work. These can be highly complex and workflows may have a number of dependencies which need to be stuck to, to complete the job. The field service work can cover everything from design to install, renovation, repair and service work, meaning each job is different to the last and again the use of paper-based forms to cover all work areas can prove difficult to manage.

In addition, those who work with compliance or regulatory obligations face even greater challenges in managing, recording and reporting information. It must be accurate, on time and auditable. The risks of, and penalties for, incomplete, unreliable and late reporting are just too great.

Field Force Tracker provides custom forms to help field service organizations solve some of the challenges they face in managing information. Field Force Tracker Forms is a powerful extension to our Field Force Tracker solution which allows you to embed all your forms into the mobile workflow, expanding the capabilities of your field service management. It is bringing distinct advantage to field service work.

Benefits of Field Service Forms

Here we look at the top ten reasons for moving to mobile forms – and going paperless – in your field service:

1. Improved efficiency – information is entered just once on the technician’s device as the data is captured at the point of service. This removes any duplication of data entry at a later stage. Photos, scanned documents and signatures can all be captured at the same time and because Field Force Tracker Forms updates your Field Force Tracker solution, your other ERP, CRM and accounting systems are all automatically updated too.
2. More accurate information – forms can be auto-populated and include drop-down menus, assisting data entry in the most accurate way with prompts for completion and skipping over irrelevant sections. The right, accurate information is captured first time, every time. This can be especially useful when training new starters or just ensuring that bad habits don’t creep in as corners can’t get cut.
3. Keeping everyone up-to-date – any updates to forms or new forms can be sent to all technicians, electronically, at the same time. There is no need to rely on technicians coming into the office to pick up the forms and then some of your teams using a new set of forms and others are using out of date forms. Version control is simplified, especially useful for those in compliance and regulatory work.
4. Improved compliance – data management can be core to compliance requirements for monitoring, reporting and auditing purposes. All data needs to be correctly captured, recorded and managed, Field Force Tracker Forms allows the information to be more easily collected, shared and used. This not only speeds up processes but critically ensures compliance targets are met on every job, every time, by every worker. The ability to respond immediately to customers or regulatory authorities is increased and an audit trail is in place for accountability.
5. Better communication – communication can be instant and in real-time with mobile forms. There is no delay, unlike paperwork being brought into offices. Forms can be customized to ensure that the information being collected is bespoke to the organization’s needs and can cover off the different areas of work that is covered.
6. Business intelligence – information collected using mobile forms is accurate and reliable and can instantly give a real-time insight into the business. This not only gives those making on-the-spot decisions confidence in the information they are using, but also means the data can be easily searched, extracted, and analysed. This helps to transform collected data into actionable business intelligence.
   
7. Easy access to data – the days of searching through a filing cabinet are over. Using mobile forms, the captured data can be easily accessed by whoever in the business needs it and when they need it. The ability to easily retrieve the required information not only means time and resource is saved, but also reporting, cross-checking and auditing all become much more straightforward.
8. Managed costs – the costs associated with paper-based processes cannot be underestimated in terms of time, resource, transportation, storage and the actual paper itself. Sending and receiving the information by using the mobile forms eliminates these costs as well as streamlining the processes.
9. Faster invoicing – some of the highest praise for mobile forms is the way all the information can be gathered and synced in the field, which means that the job is complete and ready for invoicing straight to customers. The sync with other systems, which integrate with Field Force Tracker, means further double entry of data is eliminated, invoices are issued immediately therefore significantly speeding up the order to cash process too.
10. Improved service quality – on site technicians can collect information more efficiently, with greater accuracy and in less time using mobile forms. This information can then be shared with their customers electronically to help combat their paper-based challenges too.

Field Force Tracker leads the way in simplifying field service.

Field Force Tracker Forms is a powerful extension to your field service solution which allows you to embed forms into your mobile workflow, expanding the capabilities of your field service management.

About Field Force Tracker

Force Tracker (https://www.fieldforcetracker.com/) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (https://www.rapidsoftsystems.com/). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Force Tracker is a new generation of field service software or fields service management software. It is designed with mobile first philosophy which means a lot of system functionality is built to be used using mobile application by field technicians.

Field Force Tracker offers both iPhone and Android native apps that allow field technicians to manage their field service operation from the mobile apps specially designed for this purpose.

The mobile field service applications have been developed by a team that has designed several hundred applications before. It provides strong field job tracking and employee location tracking, job management and assignment, and customer management features in the system.

Field Force tracker apps are designed by a highly experienced team, and that shows in the features and functions of our apps.

Use of Field Force Tracker Mobile Apps for Field Service Management

Mobile technology is redefining the field service industry as field technicians increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork.

Today this technology is helping to streamline workflow by mitigating daily challenges and making things easier for everyone. In a recent study, over 80% of organizations identified mobility as a strategic initiative to gather real-time intelligence for field service jobs. Clearly, this technology offers significant benefits in enhancing end-to-end processes. The following are five ways we see mobile applications and mobility transforming the field service operation:

1.   Improve Operational Efficiency With Field Service Mobile Apps
   

Field Force tracker apps are designed by a highly experienced team.

Mobile devices and apps connect field workers to back-office personnel, customers and equipment. It  facilitates a real-time end-to-end flow of information that allows field service personnel to make critical decisions so they can move on to the next task expeditiously. At any one time, an in-day schedule change might require calling a dispatcher or having to drive back to the office to pick up paperwork, but with mobile technology, information is delivered to technicians’ devices, making them more efficient and better able to perform their tasks no matter where they are.

Field force tracker mobile apps automatically updated assigned jobs and the job status can be updated from the field.

2. Improve Team Collaboration With Field Service Mobile Apps
   

Our Field service mobile apps facilitate easy collaboration. By connecting field techs with each other and back-office personnel, mobile technology keeps everyone within the organization aligned.

A truly mobile workforce transcends the limitations of geography.  With Field Force Tracker Mobile Apps, field technicians can access information anywhere, anytime, regardless of their location.  They are always connected to the system as if they were  in their offices. From the field, they can use mobile applications to request information or assistance from other co-workers already in the field. This  prevents costly disruptions in their workday caused by frequent trips to the office.  This can save cost to the companies as well.

A field technician can contact colleagues in the event of a problem such as needing a part to complete a job. Field Force Tracker supports multiple levels of parts inventory in its award winning mobile apps.

If a nearby co-worker has the part, the technician doesn’t have to waste precious time and fuel driving to a warehouse to retrieve it. It is this enhanced collaboration that leads to increased productivity and, ultimately, a more efficient workday.

3.   Deliver Streamlined Services With Field Service Mobile Apps
   

Real-time access to route and schedule information and unplanned schedule updates help field technicians to not only get to their assignments faster but also helps them resolve issues more quickly. Field Force Tracker Mobile apps have built-in navigation features.

Field Force Tracker Mobile apps provide the field technician with easy access to information such as customer and equipment repair histories, invoicing and billing issues.  The dispatchers always know the locations of nearby technicians to request assistance in case of problems or to notify them of jobs at risk. This access solves the immediate issue and reverberates through the workday in the form of enhanced efficiencies, time management and increased service excellence – three of the key challenges facing field service organizations today.

      4. Integration with ERP and CRM Systems

While mobility is extremely valuable to field service organizations, the value increases exponentially when properly integrated with other platforms, including in-house workforce management. For example, Field invoices done using Field Force Tracker Mobile apps can be synced with QuickBooks accounting software.

Custom integration with other ERP and CRM systems can also  facilitate the real-time flow of essential information, automates tasks such as the capture of location and performance data and job-related notifications and allows immediate access to information such as invoices and customer histories. Greater integration leads to greater efficiency, which leads to streamlined operations and that leads to an enhanced bottom line.

5.   Operational Planning and Service Level Improvements
   

Mobile applications for field service can enable  lot of new features that were not possible before. For example, one can capture the customer signature in the field or upload the photos and  images of the mobile applications.

Field mobile devices, in-cab equipment and M2M sensors attached to field machines constantly capture and transmit data to back-office systems, where it can be stored and analyzed for optimal decision-making. Integrating mobile sensors will be the future development in the field service industry.

Whether it’s proactive maintenance to mitigate equipment failure or enhanced routing and scheduling to increase productivity, quantifiable insights delivered by the data can make the difference between running a good operation and an excellent one. Data from the field helps refine operations and identify trends and areas for improvement, which leads to enhanced performance and happier customers.

For more information about the new field service application features, view Field Foce Tracker’s mobile app at Apple ITunes or on Google play.

Field service apps are being used by many companies such as hvac repair, security solutions vendor, IT management companies, office equipment repair companies.

 

The modern field service management systems, like Field Force Tracker, are sophisticated software systems. They can help you manage your services in a better way, save time and improve productivity.

They include a lot of functionality unlike the older systems which were just only an appointment holder. In this article, we are going to explain some features and terms related to the field service management. Don’t worry if you don’t know all of the terms: I am going to explain them for you. Here is a glossary of the top ten words and phrases that are frequently used in field service management.

Optimum Scheduling for Field Service Management

The most important task of field service management software is to allow you to optimize your field service resources. We want the best person to handle a job. We also want to minimize our field service cost. What else do we want? We also want to make the best use of our resources so that every technician has useful jobs to do matching his skill sets.

So, how do we do that? – You use sophisticated and smart field service software like Field Force Tracker.

Field Service Management

Field service management is the practice of organizing, scheduling, and routing mobile employees. This is critical to the success of businesses in a wide variety of industries and typically includes a dispatch or call center as well as a field workforce. Field service management is used by companies of all sizes, from smaller organizations with ten mobile employees to large companies with tens of thousands of staff providing services all across the globe every day.

Field Technician or Field Engineer

A mobile employee, referred to as a technician in some industries, is a member of an organization’s mobile workforce. These staffers perform services in the field – at customers’ homes, places of business, or in isolated areas far from population centers. These services are wide-ranging, and can include:

• Delivery
• Service and repairs
• Safety and security
• Installation
• Maintenance

Mobile Workforce and Field Service Mobile Applications

The mobile workforce collectively refers to an organization’s mobile employees. Mobile workforce sizes and types vary greatly between industries and specific companies. For example, some businesses employ only their own field staff while others rely completely on subcontractors. Many rely on a hybrid model, comprised of both direct and third-party mobile employees. One common theme that impacts all mobile workforces is the need to effectively schedule appointments and plan routes so that customers receive the best service possible.

Cloud Based Software

Cloud computing refers to a method of storing information on remote servers that are accessed through the Internet. When data is stored in the cloud, it can be accessed by any authorized user who has an internet connection. This makes the information globally accessible. The opposite of cloud computing is storing data locally on a personal machine or an in-house server.

Software as a Service (SaaS)

Software as a Service, or SaaS, is a model of accessing software via the cloud. All of the data and capabilities of the software are stored in the cloud. Users access the programs and information through the Internet. Simply, SaaS is cloud-based software. It provides an alternative to storing information on individual machines or local servers.

Integrated Accounting

Most field service software can do some sort of scheduling but only some software are smart to deal with sophisticated rules of accounting and billing and scheduling. Good field service software like Field Force Tracker includes a very tight integration of accounting with the work order management. It means that most information in a work order is transferred to accounting or invoicing module.

This ensures that no customer us under billed and thus maximizing your income and profits.

Field Force Tracker is designed to benefit a plethora of industries. It suits every one.

Field Force Tracker is deemed as one of the best field service software. Our  team has drawn on its rich experience and expertise of  installing field service software over hundreds of successful business management implementations around the world to ensure that companies using Field Force Tracker Service are best placed to overcome the challenges not only of the current business environment but those that will emerge in the future.

At the heart of this is a true end-to-end mobile management solution that provides real-time information and resources to field based engineers, delivered directs to their mobile or touch screen device.

Field Service Dispatch is easy To Manage

Because our  field service software includes sophisticated scheduling capabilities, managing field service dispatch is easy. It can take care of employee time-sheets, field invoicing and service estimates making your field service operation better.

Field Service delivers consistent levels of control and visibility to a wide range of field service industries.

• Heating, Ventilation & Air-conditioning
• Office Equipment
• Telecommunications & IT
• Catering & Vending
• Building Maintenance
• Electrical Maintenance
• Sign/Display Installation & Maintenance
• Shower Equipment
• Lighting Systems & Maintenance
• Lifts/Escalators & Conveyor Systems
• Fire Equipment/Services/Systems
• Boilers
• Alarm/Call Systems
• Water Extraction & Treatment
• Cleaning/Hygiene & Sanitation Equipment
• Window Maintenance
• Refrigeration/Systems & Equipment
• Lifting & Jacking Equipment/Maintenance
• Manufacturing Equipment/Tools
• Dental Laboratory Products
• Gas Turbines & Generators
• Gas Service/Maintenance/Equipment
• Domestic Appliance Servicing
• X-Ray/Electro Medical Equipment

These are just some examples. Call us for more information at any time if you want more information of  this great field service dispatch software.

 Migrating from Old Field Service Software to Field Force Tracker

If you are using any other field service software, our team can help you move to this software. We will help you migrate your data, your clients and your inventory to our systems. We have extensive development capabilities, so integration with any other external system is easy for us.