Today’s customers require quick service, efficient response and courteous solution to their service needs. All field service companies are trying their best to serve the customers. However, it is not easy to run a service business if you don’t have a proper field service system like Field Force Tracker in place.
Streamlining Field Service Management
Field service often involves managing time, parts, assets, people, schedule, estimates and invoicing. Some jobs are recurring jobs and some are team jobs. Some time customers are requesting jobs that are different locations than them. These are very complex requirements. But, a good field service software like Field Force Tracker can easily manage them all.
If you want to be the best in the field, you need best tools. It is therefore very important to have the best quality field service management system in place for your organization. Without it, your business runs the risk of having unsatisfactory customers. Unmanaged, unsupervised, and untracked work orders could lead to confusion and loss of business reputation with customers. Right now is the time to start looking into mobile strategies and deploy field service technologies that can boost your service industry to maximize your organization’s opportunities for optimal revenue generation.
Here are 3 steps you can take towards optimizing the productivity of your field service organization:
- Field Service Mobile Application For Job and Client Visibility
A good, well designed modern field service mobility solution like Field Force Tracker can help in improving company communication. It can resolve many barriers in communication and communication systems. The leading mobility solutions include apps that can run on a variety of platforms, such as android, iOS, and Windows. Technicians and dispatchers should note that they need mobile scheduling apps that provides the information of clients and work orders on their finger tips. Mobile app should include both the front end and back office data support to manage various business processes. The mobile app can cut the time, improves efficiency and improve the customer satisfaction. Most importantly it can help you save cost.
- Mobile App Makes Field Service Information on Your Fingertips
Customized reporting and dashboards should be available to gain insight into your company’s capacity, utilization, customer information, and field service management metrics. Quality field service management systems should function on a stand-alone, centralized platform that provides full visibility to reporting and analytics. One important feature that should be included in your system for optimal service is high-speed KPI tracking.
Field Force Tracker Includes Powerful Dashboard
It’s easy to get lost in all of the information and details that need to be remembered. Quality service software has a variety of features that enable dispatchers to use an auto-routing system that finds the best route for technician to get to their assignments. Visual dispatch features like assigning jobs should also be available for dispatchers to assign tasks to technicians according to their location, availability, specific skills, and experience. The quick assignment feature is also good for allowing dispatchers to make adjustments when needed, and in sending out automated alerts to technicians and dispatchers when updates have been made to the system.
As technology advances, it is important for field service organizations to be aware of the latest software and computer system features that would benefit their business the most. While all of the above features could simply be completed by manual means or without the app, they are truly a means to speed up and improve a field service organization’s workflow and productivity. Moreover, with the exponential speed of technological advancement, many of these elements will soon become expected features in most field service and mobility management solutions.
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