Service managers are working to improve the quality and effectiveness of their service delivery. However, using improper field service software can hinder their ability to provide better management of their resources. This article describes the techniques to streamline your field service software which can help everyone in the company to better manage the effectiveness of your service delivery. Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.
Service companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management. It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.
Field service management solutions essentially offer a better, more effective way to manage your field teams by having better visibility in to what they are doing and ensure that the right work is being done by the right person at the right time.
But with so many elements to manage and an ever-expanding number of available solutions, it can be difficult to know what will work for your company and therefore make an informed choice. We want to try and help you simplify field service and focus on what can bring the best benefit with the least complexity.
Automating field service is undoubtedly beneficial with companies that already use solutions seeing benefits such as 27% increased business productivity, 17% increase in revenue and a 19% improvement in customer satisfaction.
So how should you get started?
Here are six ways to streamline your field service management solution needs, so that you can choose one that benefits your organization best.
Deploy Mobile Field Service Application
Smartphones and tablets are everywhere and owned by nearly everyone so it’s a tool you should take advantage of. Made-for-mobile field service apps can be downloaded, used by everyone instantly and don’t require new hardware – just download and go. Look for a field service solution that is designed for the mobile environment specifically and has the ability for mobile workers to use the app offline (when a network signal is not available) so there is no loss of data while they are out in the field. Another benefit is the reduction in paperwork – no more filling in forms day after day and no more having to re-key it in.
Cloud Based Field Service Software
Cloud-based solutions provide a number of cost benefits and they can be implemented quickly and easily. The main benefits are that the cost is predictable, there is reduced capital spending (on technology hardware) and the associated maintenance costs. Importantly data is automatically backed up by the service provider so you don’t have to worry about storage and pushing data into the cloud makes it easier to share.
Customization of Features
A good software is able to meet the needs of its customers. Every service organization needs some customization. A good software like Field Force Tracker is very customizable. Choose solutions that offer one-click information capture, are built to be used in the field and give the field teams a simple way to collect, share and view everything they need to get the job done right, first time.
Integrated Software With Invoicing and Quotes
Ease of integration is a key part of any solution as there is no need to upgrade the entire end-to-end solution. If you have invested in existing systems, starting from scratch is not an option. Extending the life of these systems is important, so a field service solution which is compatible and integrates easily with any of the other systems the business has, will help to extend their use and make for an easier implementation. From accounting to CRMs, sharing data across an organization means instant, accurate information everywhere you need it just at the touch of a button.
Ensure Ease of Use in Field Service Software
To reach their full potential, field service solutions need to be easy to use to make doing jobs easier, faster and better. When that solution is easy to use, adoption is quicker and in many cases, can be used as a job benefit that helps staff satisfaction. However, overly complex solutions can make the adoption process long and expensive, which defeats the objective of using it – if it gets used at all.
Deploy Flexible Software
Because field service is ever-changing and evolving, it’s important that the field service solution has flexibility to meet the demands of a business now – and in the future. We recommend that the system you choose should include the ability to be used in a variety of ways or within a number of processes. For example, to have the ability to assign work orders not just from the scheduler or dispatcher, but also from the work order itself or the job board. You also want to know that you solution is built on a flexible platform so new features and customization can be added with the minimum of fuss and cost.
Choosing the right field service management solution does not need to be confusing, but is an important step in increasing the productivity of your staff, growing revenues, improving customer satisfaction and retaining skilled employees.
Why Field Force Tracker
Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.
Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration. Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.
About Field Force Tracker
Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.
With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.
Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).