The growth and adaption of mobile technologies has revolutionized everything, and smart businesses are quickly digitizing their services The use of modern tools is going to reflect on services that they provide. This article describes how cloud based Field Service CRM like Field Force Tracker can help you in increasing customer satisfaction, generate new business, improve job satisfaction and at the same time, improve your company’s profitability.
Field service engineers are life blood of your service business. They represent your company to the customers. Would you like them to use modern tools or like them to use antiquated forms? Would you like them to spend their time doing their jobs or would you like them to spend their time filling forms? Employees are expensive. They’re responsible for all sales, installation, maintenance, support, and other tasks that require direct access to the products and services a business provides. Field Engineers have the greatest impact on customer satisfaction and relationships. Now they want to use mobile devices, mobile enabled software and mobile forms based software. Is your company ready to provide all this?
Live GPS Tracking, Time Tracking and Data Keeping
There are many benefits to a field service management system: streamlined dispatch processes, faster billing and invoicing, visibility into job details, etc. Another important benefit that may not automatically come to mind is better time keeping. A good software provides better time keeping and live GPS tracking of employees. A field service management solution can help in improving field workers safety by tracking them in real time. With software it is easy maintain adherence to corporate and government-imposed safety regulations.
Besides doing a live GPS tracking about the location of field employees, Field service software can help organizations monitor and manage compliance with safety policy and procedures. Safety policies rules can be formed by the company or mandated by OSHA and other agencies.
Good software like field force tracker can improve compliance. It maintains many kind reports that can be used for tracking rules compliance. You can attach custom forms, documents and other data in the jobs. There are many such possibilities for a right service company.
An HVAC Technician can upload a time-stamped photo to indicate proper ventilation. An AC installation for an indoor unit at a job site can be shown to the manager. He can even show video of a work area after it has been cleaned. They can prove that debris and equipment was properly removed after a job was completed.
Managers can also create mandatory task list for each job that include safety-related activities. The tasks can be associated with editable PDF forms. These pdf forms must be filled in and signed off by employees. This helps ensure compliance with safety policies and procedures and provides a safety audit.
Why Field Force Tracker
Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.
Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration. Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.
About Field Force Tracker
Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.
With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.
Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).
