Every business needs to make money to survive. Therefore it is important to monitor the cash flow and other parameters constantly. Deploying a good cloud based field service CRM software can improve your ability to monitor key performance indicators of you business. This facilitates service managers to better management of your service resources in the most cost effective way. This article describes how cloud based Field Service CRM like Field Force Tracker can help you monitor your business parameters and improve your company’s profitability. A good service software can help everyone in the company to better manage the effectiveness of your service delivery. Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.
Service companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management. It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction. Service managers are constantly working to improve the quality and effectiveness of their service delivery with Field Force Tracker.
Measuring and Monitoring Business Performance
Customer acquisition is the most important part of any business. The sole reason a business exists is to serve customers and in the process generate revenue. Key performance indicators (KPIs) are critical metrics used by a business to understand whether their tasks and performance are tracking successfully to meet its strategic goals. They expose what is working successfully, help to identify areas of needed improvement, and can reveal opportunities for overall process and business improvement. Field Force Tracker provides outstanding capabilities to monitor your business paramters.
“What gets measured gets done” and “if you can’t measure it, you can’t manage it” are just two of the popular sayings used to highlight the critical importance of KPIs. It’s worth nothing that the power of tracking KPIs lies in identifying those that add the most value to your business.
KPIs are a critical component in companies with field service workers as they enable them to better understand the performance of various lines of business and services offered. This protects the business by providing key components in the evaluation of the ROI of field activities.
More often than not, managers track every possible metric, drawing attention away from those that actually impact operations. As a consequence, they end up drowning in data while thirsting for insight. This can lead to a paralysis in action or worse yet, taking actions that are costly to the business.
To avoid this situation, a company must first begin by identifying the areas where insight is needed. It’s helpful to remember that the KPIs that are the most actionable and easiest to track may not be the ones that provide the best insight. Understanding what the company’s information needs are and which business questions to ask are the first steps to determining which KPIs to track.
Excellent Reporting Capabilities of Field Force Tracker
Business questions focus our attention on what actually matters most and therefore, provide guidance for choosing the most meaningful KPIs. For field service-based companies, this would include questions such as:
- How many average jobs are being completed per day?
- What is the time period between jobs being completed and their being invoiced to the customer?
- How many jobs are being done every day?
- Who is the biggest customer of your company in terms of revenue, service hours and more such criteria?
- How often are field engineers missing opportunities to upsell or cross-sell?
- Are there any indications that field engineers do or do not have adequate training so that the business is both reducing job cycle time while also maximizing the customer experience?
- Are we maximizing the number of jobs that can be completed on a daily, weekly or monthly basis, or are there opportunities to improve the scheduling process?
In field service companies, these will shine light on the following job and quote performance areas:
- Monitoring Processes – Business process and workflows
- Monitoring Financial data– Management of revenue, recovery of funds, and financial health
- Measuring Technician Utilization– Personnel utilization, skill level and talent management
In addition, there will be other, more focused indicators designed for your particular business strategy or industry. For example, the average response time that’s expected for a particular type of work will differ from that of another industry. The company’s strategic goals may involve exceeding the industry standard to edge out the competition in this area, so tracking KPIs for this will enable you to know if the business is trending in the right direction.
KPIs offer the best value when they’re focused on robust, value-added metrics. These can be the beginning of an actionable plan that’s centered on the delivery and execution of your business strategy.
Remember – management of business operations is not a numbers game. There’s often a real temptation to capture as much data as possible in an effort to understand a business. This practice is not only inefficient, but it can be a distraction from the KPIs that can make a difference in how a business operates, how customers are serviced and how a business can scale as a whole over time.
Taking the time to ask the right business questions to identify areas that will benefit the most from measurement lays the foundation for successfully meeting strategic goals that will empower for growth for years to come.
Why Field Force Tracker
Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.
Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration. Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.
About Field Force Tracker
Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.
With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.
Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).
