Mobile apps are changing the life of field technicians. Deploying a good cloud based field service CRM software with mobile apps can improve your ability to manage your business. This facilitates service managers  to better management of your service resources in the most cost effective way.  This article describes how cloud based Field Service CRM like Field Force Tracker can help you in running your service business and improve your company’s profitability.  A good service software can help everyone in the company to better manage the effectiveness of your service delivery.  Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.

Service  companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction. Service managers are constantly working to improve the quality and effectiveness of their service delivery with Field Force

Mobile Applications – Must Have  For Your Technicians

As many as 25% of American customers cancel services due to a frustrating experience. The best way for your field teams to avoid that churn is to resolve problems in as few visits as possible. Giving them the data and tools they need to tackle almost any task equips them to be successful in delivering quality, knowledgeable service to your customers.

Thankfully, there’s a way to provide all of that team support without requiring boxes of manuals, reams of paperwork or calls back to your office where customers feel like they’re on hold in person. As an alternative, having the flexibility of bi-directional connectivity through mobility to communicate job-related data helps companies to turn each job into an opportunity for a stellar customer experience.

Five ways that the flexibility of mobility helps field service companies to deliver excellent customer service are:

1. Access to  Job Data Anytime, Anywhere

Nearly every time you or I call our Internet service provider about a problem, we’re told to reset the router manually. If the call is interrupted or the error happens again, we’re again told to reset the router. Customers who endure this type of experience in their personal lives expect much better in the B2B space. Not only is their financial investment more, but a failure to meet their needs could cost them their jobs and their livelihood. Smart, in-field mobility helps to resolve this challenge by enabling your engineers to prevent making your business known for having a “reset the router” reputation in your industry.

Mobility, and particularly when used with field service-based businesses, equips engineers to arrive at a customer’s site with access to work orders, customer history, and any other pertinent information needed to try to remedy a service call on the first visit. The flexibility that Field Force Tracker provides extends this ability to locations that are even off-the-grid for a mobile connection, ensuring that engineers have the information needed to complete jobs as ordered. Once they are within range again, data can be synced up with the back office.

2. Real-Time Troubleshooting Through Better On-Site Materials

Sometimes clients misdiagnose a problem or don’t fully grasp its depth. This means a field engineer arrives and faces a very different issue. Mobility through field service management facilitates access to product manuals, repair guidance and more, so the engineer can make the best use of their expertise with on-site educational tools related to the equipment they’re servicing.

Equipping engineers with the information needed to provide a higher level of service goes a long way to protect customer relationships with your business. Field engineers are able to appear competent, knowledgeable and can therefore, position themselves as an extension of the business they are there to serve.

3. Capture Accurate Customer Job Details

The drive after visiting a customer location gives your field engineers plenty of time to forget key service details that may be helpful in assessing the customer value, identifying upsell opportunities, evaluating the equipment being serviced and preparing the next engineer who must visit the site. And, companies that are reliant upon a paper- or email-based process suffer by wasting valuable opportunities to better communicate needed information.

Field service management through mobile devices, however, allows for the immediate input of job details, including capturing photos and videos for more accurate documentation, as well as alerting future personnel of potential safety concerns of a job site before they leave the customer’s location.

Mobile field service solutions take data capture one step further – customers can sign off on work orders when a service engineer finishes the job. This delivers another layer of communication and verification that protects both the customer’s interest and your business reputation.

4. Streamlined Services Through Integration

Mobility makes it possible to connect valuable customer data directly into other critical systems that help you to run your business. Through integration, this information can be fed directly into your CRM, ERP, accounting system or other application to keep the field and the back office in sync at all times.

Such a level of data integrity positions your company to operate more efficiently and realize benefits such as shorter invoicing times resulting in lower days of sales outstanding, thereby reducing the need for greater working capital. This sets the stage for increased profitability through the streamlined flow of data from the field through mobile devices directly to the integrated systems.

5. Improved Visibility for Management

Customer service is about more than just the person in the field. Every step in the service chain, from the initial call to the final customer invoice, plays a role into how your customer perceives your business. You’ve seen how mobility can better track service your team provides in the field, but it can also improve your ability to manage and deliver future service.

Field service management through mobile devices facilitates an improved ability to determine key operational information such as the average time it takes for engineers complete each type of call. In addition, it delivers insight to identify opportunities to optimize scheduling, and ensure customers are being invoiced when jobs are complete.

Every organization that provides service in the field – regardless of industry, customer base or team size – can see benefits and improvements by adopting field service automation though mobility.  It provides the flexibility field engineers need to properly service customers, putting job-related data right in their hands. In addition, the real-time visibility into field operations enables business leaders to better plan day-to-day operations. These help to create a system that is more responsive to customer needs and therefore, provide a higher level of customer service.

Why Field Force Tracker

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (https://www.fieldforcetracker.com/) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (https://www.rapidsoftsystems.com/). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Service managers are constantly working to improve the quality and effectiveness of their service delivery.  Deploying a good field service software can improve their ability to provide better management of their resources.  This article describes how mobile applications can help you deliver betters services and improve your productivity.  A good software can help  everyone in the company to better manage the effectiveness of your service delivery.  Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.

Service  companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

Making the Move to Mobile Field Service Software

Whether you are looking at developing your mobile strategy or starting out, how do you choose the right solution with so many solutions available today?

From working with a range of service companies in hvac, plumbing and electrical services, we’ve found that there are some common principals.

Ease of integration with existing system flow is the key. You don’t need to have to think about changing your whole field service solution. Extending the life of your current systems is all important so look at mobile solutions which will leverage and expand their use.

Implementation needs to be as quick and straightforward as possible. A lengthy implementation process will defeat its objective. So being up and running in days, not months, should be the realistic goal – delivering a much faster Return on Investment (ROI).

Ultimately, having an effective mobility strategy in place allows for better empowerment, data sharing and collaboration out in the field. For a field worker the right mobile solution means they are empowered to do their job in the best possible way. Critical information can be accessed and shared in real time both in the field and the office, and the enhanced knowledge and collaboration this brings enables better decision-making and ultimately improved resolution.

Any mobility solution should be easy to use. Overly-complicated systems will be bypassed and worked around or ignored all together. The easier to use, the quicker the adoption and the better the ROI.

All mobility software needs to be agile and able to move with the next generation of mobility. Developments are moving fast and your provider keeping up to speed with these changes is important.

It is crucial for any mobility solution to work across mixed digital devices.  The apps will need to work across different operating systems too.

Vitally, mobility is about the anytime, anywhere access to information and it is essential that your solution makes it as easy as possible to achieve this.

Better Mobile Apps Mean Better User Experience

The face of field service has changed.  Technicians are the priority, and they need the tools and access to the information that will transform them from corporate overhead to revenue and profit generating brand proponents.

Mobile apps must have capabilities which take the technicians’ role into account, without forgetting the back office. Cloud-based web applications deliver advanced capabilities and must be easy to use and easy to integrate with existing ERP, CRM and accounting systems.

Once implemented, the two-way flow of information means that many tasks can be automated from the field as soon as jobs are completed. The result of the right mobility solution is extending the work of the back office out into the field in a robust and reliable way, connecting the operational workflow and ultimately ensuring service objectives are met.

Why Field Force Tracker

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker- The Best Field Service Software

Force Tracker (https://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (https://www.rapidsoftsystems.com/). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Deploying a good field service CRM software can improve their ability to provide better management of their resources.  This article describes how Field Service CRM like Field Force Tracker can help you deliver betters services and improves your productivity.  A good software can help  everyone in the company to better manage the effectiveness of your service delivery.  Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.

Service  companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction. Service managers are constantly working to improve the quality and effectiveness of their service delivery with Field Force Tracker.

Building Stronger Customer Relationships with Field Service Software

The key to growing any organization is in building strong and lasting relationships with customers. And in today’s fast-moving business world, how quickly you react to customer requests—from the initial touchpoint throughout the lifecycle of the relationship—ultimately determines the success of your company.

This is the Age of the Customer. Web-based technologies such as email, social media and a plethora of platforms and applications have changed the business landscape, providing more resources to communicate through and respond to customer needs. Those that create an ecosystem of customer-focused tools in their operations are able to better provide the level of service that’s required to keep customers happy and remain competitive.

A Customer Relationship Management (CRM) platform is one these tools. Coupled with Field Force Tracker’s field service management application, CRM provides the means to keep the business aligned on the needs to the customer through sharing up-to-the-minute information throughout the lifecycle of the customer.

Making Use of Service CRM

Most mid-market and enterprise-level companies with field service teams have some form of CRM in place. These systems enable them to track customer contacts, sales and marketing interactions during the relationship.

Best-in-class CRM providers are leading the way to improve the capture of day-to-day customer interactions. In addition to companies using them to build leads and capitalize on pipeline opportunities, they are also discovering more ways to increase business revenue through them.

Through mobile technology and cloud computing, field service management applications have proven to boost the capabilities of CRMs. When a CRM is integrated with customer-facing field operations through Field Force Tracker on mobile devices, it also functions to collect critical field-related data that’s not captured through the contact center.

Improving Company Sales Process

CRMs help businesses increase sales productivity, leading to higher lead conversions and thus, increased revenue. The ability to instantly view and track customer data, including key contacts, activity history, interactions, and quotes can assist businesses in making faster decisions—using the most up-to-date information—and closing more deals.

Field engineers who have access to this information on their mobile devices can identify and close upsell opportunities while they are onsite. They can capitalize on the fact that an existing customer is 60-70% more likely to make additional purchases. This improves the average revenue per work order and offsets costs for customer retention.

Field Force Tracker stores work order information, PDFs, photos, videos, schematics, asset information and other data, and of course, field-generated customer history within the application. Through CRM integration, however, this field-based intel is added to the information collective and can be used to qualify customers for sales promotions. This enables a business to solicit their customers according to their needs and interests beyond the contact center and the field, improving the likelihood of additional revenue.

Better Targeted Marketing Campaigns and advertising

No two customers are alike. It’s important to communicate across multiple channels to ensure that each person who comes into contact with a customer has the information they need to provide a personalized, quality experience. Fueled by one-on-one interaction with customer managers and field engineers, CRMs store the collective data businesses need to craft targeted messaging, programs and promotions that will resonate with their base.

They also provide automation of marketing processes across the entire customer lifecycle. Data from prospect and customer engagement can be used to evaluate the effectiveness of sales and marketing efforts. In addition, CRMs may also help companies to manage and monitor advertising and mentions across social media – a critical step in listening to customer feedback, gauging advocacy and understanding the influence a business has on its market.

Drive Service Revenue with Repeat Sales

The integration of CRM with field service management facilitates a system for nurturing of customers. In the field, the engineer is able to deliver a higher level of service by interacting from a better understanding of the customer’s history and their requests.

After a service call is completed, Field Force Tracker automatically syncs the information that has been collected in the field with the CRM in the service center. This creates immediate unity throughout all parts of the business regarding the interaction with the customer and the state of their assets.

This information in hand, a company can then choose to send an automated message to the customer thanking them for their business. They may also preschedule a follow-up for an on-site sale that the field engineer completed or for warranty support. This level of responsive, intuitive service improves productivity through streamlined data sharing, as well as delivers a better experience for the customer, thereby improving customer retention.

From an executive standpoint, the marriage between CRM and field service management produces up-to-the-minute visibility to make key business decisions related to the state of the customers. With the speed at which the business landscape is evolving, having access to this data throughout the full customer lifecycle positions business executives to make more strategic choices based off of facts.

Having insight into all facets of customer interaction enables companies to respond to customer requests with knowledge of what’s important to them. CRMs, especially when integrated with Field Force Tracker’s field service management, deliver the ability to understand customer behavior from the first touchpoint, through the pipeline and throughout their relationship with a business. This affords businesses the opportunity to truly understand their customers, nurture those relationships and improve their bottom line.

Why Field Force Tracker

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (https://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Intuit’s QuickBooks  is a popular accounting software and many companies use it to manage their finances. Deploying a good cloud based field service CRM software can improve your ability to provide better management of your service resources.  This article describes how cloud based Field Service CRM like Field Force Tracker integrate with QuickBooks or other accounting software. This can help you deliver betters services and improve your productivity.  A good service software can help  everyone in the company to better manage the effectiveness of your service delivery.  Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.

Service  companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction. Service managers are constantly working to improve the quality and effectiveness of their service delivery with Field Force Tracker.

QuickBooks Integration in Field Service Software

Field Force Tracker, a leader in mobile, cloud-based field service automation solutions, has announced the availability of its Spring QuickBooks Integrated product release, the latest software release for its mobile field service management solution.  This release includes integration to leading accounting software packages and moves the solution forward globally with its availability in all markets.

“We continue to focus our software development on bringing additional value to our customers and adding market-driven features and functionality,” said Mark Tobin, director of product development at Field Force Tracker.  “Today we are announcing our latest accounting integration to further strengthen our integration portfolio.  This means businesses with established technologies already in place can seamlessly add Field Force Tracker to their current infrastructure with minimal risk and accelerated benefit. In addition, we have quickly reacted to increased international demand by leveraging our agile software to release our first in a series of  many planned integration with third party software.”

Integration with Other Accounting Software

The integration of Field Force Tracker’s mobile solution with the Sage, Xero, FreashBooks, Tally and Quickbooks Online and Desktop platforms will enable customers to streamline invoicing.  When a work order is complete, and a job is closed-out on a field worker’s mobile device, an invoice can be automatically generated in the back office.  The invoice includes all costs related to the work order, such as the cost of service and any parts/inventory consumed, and can be sent to the customer immediately.  The result should be an improvement in days sales outstanding (DSO) metrics by getting the job billed immediately; and less leakage because nothing falls through the cracks, every part is accounted for and every job is billed, by connecting the job in the field directly with accounting.  Integration of Field Force Tracker with a customer’s accounting system also means that new companies, contacts and parts can be created in either system and automatically synced to both platforms.

“Integration with best-in-class technology platforms will continue to be a priority for us,” said Dr. Brijesh Kumar, CTO, at Field Force Tracker. “Integrations like these accounting packages, help our customers drive their businesses strategically and extend the value of their existing systems.”

QuickBooks integration is the first accounting package to be released as part of Field Force Tracker’s international expansion strategy. Available on both the Field Force Tracker web-based app and mobile app, it allows businesses using Quick Books to immediately take advantage of the mobile-first field service offering provided by Field Force Tracker. Additional accounting packages will be added with each new feature releases.

Field Force Tracker’s made for mobile solutions provide field personnel with mobile tools that increase their productivity, generate more revenue and turn customers into brand advocates. Its Web-based back office functions are built on a flexible, cloud-based architecture with unlimited configurable fields that can accommodate virtually any business process.  Field Force Tracker’s solution is integrated with the leading CRM, ERP and Accounting packages.

Why Field Force Tracker

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (https://www.fieldforcetracker.com/) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (https://www.rapidsoftsystems.com/). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Today’s customers require quick service, efficient response and courteous solution to their service needs. All field service companies are trying their best to serve the customers. However, it is not easy to run a service business if you don’t have a proper field service system like Field Force Tracker in place.

Streamlining Field Service Management

Field service often involves managing time, parts, assets, people, schedule, estimates and invoicing. Some jobs are recurring jobs and some are team jobs. Some time customers are requesting jobs that are different locations than them. These are very complex requirements. But, a good field service software like Field Force Tracker can easily manage them all.

If you want to be the best in the field, you need best tools. It is therefore very important to have the best quality field service management system in place for your organization. Without it, your business runs the risk of having unsatisfactory customers. Unmanaged, unsupervised, and untracked work orders could lead to confusion and loss of business reputation with customers. Right now is the time to start looking into mobile strategies and deploy field service technologies that can boost your service industry to maximize your organization’s opportunities for optimal revenue generation.

Here are 3 steps you can take towards optimizing the productivity of your field service organization:

1. Field Service Mobile Application For Job and Client Visibility

A good, well designed modern field service mobility solution like Field Force Tracker can help in improving company communication. It can resolve many barriers in communication and communication systems. The leading mobility solutions include apps that can run on a variety of platforms, such as android, iOS, and Windows. Technicians and dispatchers should note that they need mobile scheduling apps that provides the information of clients and work orders on their finger tips. Mobile app should include both the front end and back office data support to manage various business processes. The mobile app can cut the time, improves efficiency and improve the customer satisfaction. Most importantly it can help you save cost.

2. Mobile App Makes Field Service Information on Your Fingertips

Customized reporting and dashboards should be available to gain insight into your company’s capacity, utilization, customer information, and field service management metrics. Quality field service management systems should function on a stand-alone, centralized platform that provides full visibility to reporting and analytics. One important feature that should be included in your system for optimal service is high-speed KPI tracking.

Field Force Tracker Includes Powerful Dashboard

It’s easy to get lost in all of the information and details that need to be remembered. Quality service software has a variety of features that enable dispatchers to use an auto-routing system that finds the best route for technician to get to their assignments. Visual dispatch features like assigning jobs should also be available for dispatchers to assign tasks to technicians according to their location, availability, specific skills, and experience. The quick assignment feature is also good for allowing dispatchers to make adjustments when needed, and in sending out automated alerts to technicians and dispatchers when updates have been made to the system.

As technology advances, it is important for field service organizations to be aware of the latest software and computer system features that would benefit their business the most. While all of the above features could simply be completed by manual means or without the app, they are truly a means to speed up and improve a field service organization’s workflow and productivity. Moreover, with the exponential speed of technological advancement, many of these elements will soon become expected features in most field service and mobility management solutions.

Looking for more ways to boost your Field Service business?

Field Service a Mobile Applications

If your organization is providing any field service to the clients, you know that it has become very competitive to operate a business. You need to be more efficient to succeed. You need modern tools and software like Field Force Tracker to plan your service operations, assign jobs, keep track of your employees and manage your clients etc.

With mobile in every hand, service mobility has become easy to imagine. As we speak, companies are achieving a mobile and connected field service based operation because the technology building blocks are firmly in place. Even the small and medium businesses are able to embrace the inherent automation of a robust mobile solution. If right now is the best time for your company to embrace Mobile Field Service, then it is quite natural to ask yourself … what’s in it for me? How can your field service business can have more efficiency using modern tools like Field Force Tracker?

Mobility, enabled by the ubiquitous smartphones and tablets of Android and Apple, is real and easier than ever to use. The interface and workflows are intuitive and the steps to properly execute a Job, Work Order, Project or Service Ticket are all in place, and driven by commercial off-the-shelf (COTS) applications such as Field Force Tracker from Rapidsoft Systems Inc. Field Force Tracker is a custom designed system built to meet all kind of needs of the customers. It only include all the functionality that your teams will need – from work order, dispatch, estimation, invoicing and even or even a custom built job/ticketing system.

In the past companies were limited by the need to work offline. There were limits to the mobile device scanning capabilities and processing power. The mobile devices were clunky, slow and cost prohibitive. Smartphones and Tablets were limited in their available applications, and the required enterprise level security.

One by one, these limitations have dissolved making this the ideal time to embrace the power of mobilizing your Field and Depot/Warehouse workforce. Enabling them to communicate Field activities such as inventory receipts, transfers, returns, truck cycle counts and job completion in real-time. The value of this is becoming apparent to all of your cross-functional stakeholders: your Field Technicians/Engineers, Accounting/Finance, Warehouse/Depot personnel, Operations, IT and Executives. And each stakeholder is naturally asking themselves … what’s in it for me?

The Field Technician can now complete a job or “ticket” in one trip due to min/max replenishment to their trucks so they always have the inventory they need to complete their tasks – JIT. Mobile automation through an app on their smartphone or tablet eliminates hours of decoding their hand written notes from the day or working from memory, and firing up the laptop to begin their nightly or weekly data entry. Or alternatively, this mobility greatly reduces calls to customer service for repetitive data entry. Think of it as more efficient approach to Field Service. Did you find yourself outside of cellular or wifi range? No problem you can take the WithoutWire Field Service app into batch (offline) mode, continue your work and re-sync when you are back in range!

The Depot/Warehouse Manager has real-time visibility to the inventory wherever it exists within the 4 walls, other branches, in-transit, in trucks, trunks, storage lockers and job sites! JIT inventory now becomes a reality through powerful software tools connected to the ERP accounting system and the Job/ticketing system. The result is integrated, real-time enablement of quicker, more accurate business decisions.

Accounting has the ability to purchase supplies for JIT delivery to the Depots. Returns can be tied to jobs and reconciled quickly and accurately. Consumption of inventory against a particular job is scanned and tracked in real-time. Real-time information means same day invoicing and better use of your precious cash resources!

IT can now achieve enterprise level security with their field team’s use of smartphones and tablets. You can limit the available apps to your field techs and provide the necessary secure protection.

Real Time Field Service With Field Force Tracker

As an Operations leader you are no longer making decisions from old and inaccurate data. The real-time flow of information and visibility to the furthest of your inventories and job status’ mean your time is spent working on strategic decisions rather than crunching static spreadsheets with dated information.

Field Managers discover that one technician has the inventory that another technician needs; without your intervention, they can view GPS truck coordinates and direct a transfer (technician parts swap) in real-time. This minimizes shipping costs, extra labor and delays in closing field jobs.

And finally as an Executive leading a Field Service organization, you have the satisfaction of enabling an enterprise class organization at an optimal level of efficiency, communication and empowerment to meet the time, cost and quality expectations of the Customers that you serve! We all know that repeat business is less expensive to obtain than finding new customers. Field Service mobility has an attractive ROI based on labor savings, inventory reduction, elimination of re-work, data entry mistakes and it can drive world class time to cash cycles!

So you ask, what’s in it for me? I think it really comes down to teamwork, selecting the right scalable tools and applications to get the job done and cross-functional empowerment at all levels of your organization.

The Best Field Service Software

Field Force Tracker (https://www.fieldforcetracker.com/) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is used for service management in a wide range of industries including HVAC, Property Management, Cleaning, IT services, Contractors, IT management, and Maintenance service firms.