Selecting the Best Field Service Software

Selecting a field service software for your business is of very critical importance. Your business success depends on  it. A good software can help you optimize your operation, improve payment collection and raise productivity. As a company with a long history in helping customers in providing the best field service software, here are some things that you should look for.

A business faces messages challenges – such as acquisition of new customers and keeping the current customer happy.  Running a smooth sales and field service operation is very important to  your success.

Deploying a new business management solution is a challenge for all businesses since the operation depends on the software.  You cannot be without your business software for a single day. For growing field services businesses, finding the right software solution is even more complicated. Every company has unique needs and these needs must be fully met by the software. As a company with a long history in helping customers in providing the best field service software, here are some things that you should look for.

What Should the Best Field Service Management Software Offer?

Easy Drag and Drop Job Scheduling

Modern business customers demand immediate services. The quality of services delivered by you will make them refer more business. That is why it is very important that you set the schedule of the work properly. There should be no double appointments and the field technicians should always have the clarity of the work.

A good field service software integrates powerful drag and drop dispatching, You can easily change appointment and move them around your customer’s needs.

The best field service software  will let you control your work flow. For example,  you can easily see in the job calendar the daily, weekly and monthly job assignments.

The top field service software will also let you see where your employees are, what task they’re working on, and what’s the current status of the project/job. By keeping track of your employees in the field in real-time, you can easily and smartly distribute work orders and manage task distribution.

Powerful Mobile Applications for Field Service Technicians

Service managers have many things to do when organizing work. Having software with powerful mobile applications is very important. The powerful mobile application makes all data available at the finger tip of the field technicians.

A field technician can see the past history of the clients, machines and any client work done in the past. Having this ability reduces the back and forth messaging with the head office. This results in tremendous productivity gains for the field technicians.

It is very important to select a field service software that has proven history of stable mobile application that provides locations tracking. It must have support for the paid Google map.

Reliability of Field Service Software

Your business depends on the field service software. You don’t want to use the new software since the company may not exist tomorrow. You must at least see a company that has been in operation for at least ten years.

Field Service Software needs to be secure. It must also hold your data securely. Therefore, it is important to understand the track record of the company supplying software.

Working in field service management comes with its own risks and liabilities. Your workers must be protected at all times so you need to be in constant contact with one another and there must be procedures in place to handle emergencies. 

By using the best field service management software, you are able to make everything available to your field technicians in completing their jobs..  

Modern User Interface

Software must be easy to learn. The company must provide good training services to help you use the software,

A good field service management software should be easy to use.   Even if you are tech savvy not all field technicians can be tech savvy. Check both web and mobile interface to makes sure that you can quickly learn. Also, you have access to all the features that you need.

A software is only as good as you want it to be. Your employees should be able to use the field service management software without requiring weeks of expensive training.

Scalability, Value and Affordability

Search for software that doesn’t cost you fortune. A good company always charges fair prices that is in line with the value it adds to your requirements. 

Remember as you grow, your business requirements may change. Therefore ensure that it offers a lot of expansion features. A very low end software may be cheap but doesn’t have many features. It may not grow with your needs.

With all of the field service management software solutions in the market, how do you know which one is best for you? Well, we did just list a few features that the field service management software should include so keep that in mind when searching the web. Here are some of the features that you should look for:

  • Drag and Drop Job Scheduling
  • Powerful Dispatch Management
  • Complete Work Order Management
  • iPhone and Android Mobile Applications
  • Powerful Inventory Management
  • Customer Management Capabilities
  • Client History
  • Field Employee Tracking
  • Job Invoice capabilities
  • Installed Asset Listings
  • Product Repair History
  • Quote and Estimation Capabilities
  • Contract Management
  • Customer Portal
  • Reports and Analytics
  • Easy to Refer Product Documentations
  • Data Migration Capabilities
  • Training Options

Our Field Service supports all above and lot more features. That is why Field Force Tracker is considered the best field service software and sued in over 30+ countries.

Field Force Tracker Enhances Contract Management for Fire Control and Security Monitoring Companies

Field Force Tracker, an Award Winning Field Service Software, releases many new enhancements to contract management functions specially aimed at fire control and security monitoring companies.  Built on Cloud and Mobile Field Servicing, Field Force Tracker enables companies to deliver mobile, intelligent customer service to their customers.

Field Force Tracker, a leading provider of Award Winning Field Service Software, announced that it has released numerous new enhancements to contract management features.   These new changes have been developed closely working with its many clients in the Fire Alarm and the Security Industry. The system automatically creates recurring invoices so the accountants don’t have to remember when to generate them. The system also generates alerts when contracts are due for renewal or are expiring.  You can also set up your own custom inspection forms and job check lists.

Another important feature is preventive maintenance scheduler for periodic inspections. A system admin can define the inspection schedule as part of the contract.  Each contract can be tied to multiple customer locations. All customer equipmehttps://www.fieldforcetracker.com/wp-content/uploads/2021/02/fft-promo-features.pngnt included in the contract can be captured during the contract set up. The system will automatically schedule and alert the dispatcher for the next preventive maintenance services using intelligent computation. Previously, Field Techs could only manually schedule for the preventive services.

Due to its many industry leading features, Field Force Tracker has become the leading provider of field service and contract management software for Fire Alarm and Security service companies. Many of its clients have migrated their data from other competitive or in-house custom software. Today, it has become preferred software for Security companies that are enjoying the benefits of its many advanced feature to manage clients and services.

Field Force Tracker’s special contract module can be used to manage service contracts for any client equipment with fire alarm, surveillance and security equipment. It keeps track of equipment installed at each site, repair history, recurring invoices, parts inventory, tracking of installation dates and warranty information etc. Field technicians can access this information with just a few clicks.

According to Jon Palmer, the owner of Atlantic Security Services, “It can take major efforts to maintain large number of service contracts and invoice them every month. But, with field force tracker, one can easily manage thousands of contracts. Our team loves the software as it has helped us to organize our work. It takes care of our equipment, people and customer – absolutely awesome software!!”

Mark Robinson, Director Sales at Field Force Tracker, said “Field Service Tracker gives companies tools that are designed for them to deliver exceptional customer experience. The amazing set of features in Field Force Tracker let them manage all aspects of their service operations with ease and at a very low cost. Our customer can see the productivity gains of over 40 percent.”

 

About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com).  Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Leveraging Field Service Software to Increase Sales

A great field service management solution can help you improve internal operations and communication and deliver better service.  It has one key element – your customer data.   This is your goldmine because you can use your customer data to grow your sales in many ways. Good modern field service software like Field Force Tracker can help you in selling more and not just delivering field services.

Only some high end software has full CRM capabilities built in.  Our Award Winning Field Force Tracker software is an example of such software.  With it, you can manage your customer data and use it to build long term relationships and upselling to customer your new services and products. This is what differentiates Field Force Tracker from other low end software that mainly focuses only on job dispatching.

A built in field service CRM (Customer Relationship Management) system can be highly effective tool to grow your business. Using a CRM system of an FSM (field service management) system like Field Force Tracker, you can have a 360-degree view of both your client and your field workforce.  The system enables all the customer information to all the key stake holder be it technicians, managers, or finance people in your company. Also, when a CRM system is combined with sales management features, it can help you sell more new systems.

Delivering Customer Focused Service

Today’s customers expect you deliver high quality service. Any delay in delivering service or delivering non-professional service will result in unfavorable reviews on site like Yelp, Capterra, Software Advice and Google. Even a small number of bad reviews can deeply hurt your business.  Many such problems can be avoided by following a customer-centric approach and anticipating customer issues when delivering the service.

The first benefit of a CRM and FSM system working together is improved customization in the delivery of service.  With the built in CRM system, you can create and manage customer profiles.  You can look at the historical service data and answer any queries. Moreover, a field technician can pull up past jobs history, add comments, track updates and easily find invoices.

Search Customer Job History in the Field

This allows them to have immediate access to reliable information on past issues that may be relevant to current work. Not only will customers appreciate a self-reliant field technician, but the comprehensive data makes it easy for technicians to talk to customers as if meeting them in person. For example, a technician will know how long a customer has been with your company and what specific problems the customer has encountered in the past. Another advantage of CRM is that individual customer profiles give technician’s quick access to preferred contact methods. For example, if a customer prefers to be contacted by text message, the technician will know that he should not call. CRM can also track both individual customers and businesses through multiple touch points. These field technicians work by reaching the wrong people within the company and improving the customer experience.

Improve Overall Business Productivity

In a competitive environment, being able to achieve high productivity is very important. A good field service software lets you better organize your teams and your operations.  This will sure result in improved customer experience.

Within a good CRM system, field technician or sales persons can log comments into customer profiles with chronological notes and updates. This enables field technicians to better understand critical issues with a system and better prepare for customer visits

In addition, all customer-related data are conveniently stored in the customer profile for quick referencing. This makes a field technician’s job much easier, and it is also useful for the business.

Improve Service Reporting Accuracy

A CRM system within an FSM system can help you produce better business reports. You can produce better reports on customer balances, customer activities, forthcoming maintenance and other customer needs.  Also, when CRM system is combined with sales management features, it can help you sell more new systems. A CRM within FSM system provides the accounting department and field technicians with a complete view of all jobs, estimates, and invoices. This helps prevent inaccurate invoicing and better track accounts receivable.

Field Force Tracker Excellence

If you’re looking for an easy way to automate operations and improve customer relationships, Field Force Tracker is a great solution. It provides the best of breed CRM system integrated with a full featured FSM system.   Whether you are a large company or a small business, it is the right way to increase operational efficiency and grow your business